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Front Office Supervisor

aimbridgeemea.com Logo

Aimbridge Hospitality EMEA

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Location:
United Kingdom , Manchester

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

13.21 GBP / Hour
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Job Description:

As Front Office Supervisor you’ll be responsible for overseeing the Front Office Team and ensuring that guests receive excellent service during their stay. Most importantly, as Front Office Supervisor you’ll play a vital role in ensuring that guests have a first class comfortable and enjoyable stay at the hotel.

Job Responsibility:

  • Overseeing the Front Office Team
  • Ensuring guests receive excellent service during their stay
  • Managing the front desk
  • Handling guest complaints
  • Managing reservations
  • Ensuring guest rooms and common areas are clean and well-maintained
  • Assisting the head of department in training staff
  • Enforcing guest service policies and procedures
  • Maintaining positive relationships with guests
  • Ensuring guests have a first class comfortable and enjoyable stay at the hotel

Requirements:

  • Leadership skills: strong leadership skills to effectively manage and motivate the guest services team
  • First class Customer service skills: excellent customer service skills to handle guest complaints and ensure guest satisfaction
  • Organisational skills: organised and have strong attention to detail to manage guest reservations and maintain a clean and organised workspace within the hotel
  • Knowledge of hotel policies and procedures: good understanding of the hotel's policies and procedures, including room rates, check-in and check-out procedures, and available services and facilities
  • Familiarity with common hotel computer systems and software
  • Age 18 or above
  • Provide a Basic Disclosure Check during onboarding
  • Passionate about providing an exceptional guest experience and living through our brand standards
What we offer:
  • Industry leading training and leadership development opportunities
  • Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
  • Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
  • 24/7 access to our employee assistance programme
  • Uncapped incentives to reward you for your contributions
  • Staff meals on duty
  • Free staff parking

Additional Information:

Job Posted:
March 21, 2026

Expiration:
April 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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