Front Office Supervisor Job at Voyages Indigenous Tourism (Yulara)

Front Office Supervisor

Voyages Indigenous Tourism

Location:
Australia , Yulara

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

An Epic Icon needs an Epic Team! We are seeking a customer focused and experienced Front Office professional with strong conflict resolution skills to lead and be part of our Front Office Team. This role will see you overseeing the daily operations of the hotels front office by managing a team of guest service agents, ensuring guest satisfaction, and ensuring that all processes and procedures are followed accurately and efficiently.

Job Responsibility:

Serve as an ambassador of the resort, ensuring all guests feel welcomed upon arrival and are bid farewell with kindness at departure, enhancing guest satisfaction throughout their stay
Efficiently and accurately process all check-ins and check-outs
Ensure all hotel charges are accurately processed to guests’ accounts, with pre-authorizations taken for each account, guaranteeing bills are correct and payments are securely handled
Deliver a high standard of quality service by promptly and effectively responding to all guest inquiries, bookings, and complaints with exceptional customer service
Supervise the Front Office team and ensure all processes are adhered to in line with department procedures

Requirements:

customer focused and experienced Front Office professional
strong conflict resolution skills
experience with Opera Cloud is highly regarded

What we offer:

discounted accommodation
competitive pay
resort discounts
delicious on-shift meals
relocation assistance payment of up to $700
access to staff pool, gym, and Residents Club
rental discounts
$700 vacation bonus
resort vouchers for work anniversary
development opportunities
attendance and performance incentives

Additional Information:

Job Posted:
January 02, 2026

Expiration:
January 29, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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