Front Office Supervisor Job at Marriott Bonvoy

Front Office Supervisor

The Hilton Austin Airport is looking for a talented Front Office Supervisor to j...

Location

United States , Austin

Salary:

21.00 USD / Hour

Prospera Hospitality

Expiration Date

Until further notice

Requirements

Minimum of 2 years of front desk or hospitality-related customer service experience is strongly preferred
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Ability to work a flexible schedule, including days, evenings, weekends, and holidays
Professional appearance and demeanor
Ability to remain calm and professional under pressure

Job Responsibility

Assist the Front Office Management with overseeing all Front Office Operations to ensure profitability, control costs, and meet quality standards to ensure total guest satisfaction
Supervise the front desk and valet staff and assist with greeting guests, checking guests in and out, handling guest requests and complaints, and handling group check-ins

What we offer

Paid time off provided, including vacation, sick days, and holidays
Healthcare benefits available, including medical, dental, and vision coverage
Short-term and long-term disability benefits available
Hilton employees may participate in the Go Hilton employee travel program, offering employees and selected friends and family discounted rates at Hilton company hotels around the world
Scheduled annual increases

Fulltime

Front Office Supervisor

Supervises a given shift at the Front Desk. Directs staff that performs the foll...

Location

China , Hangzhou

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum 3 years’ experience in related position with Four Seasons or other organization
Excellent interpersonal skills and communication skills
Cross cultural sensitivity, and customer service orientation
Guest centricity and understanding the importance of guest preferences
Mandarin speaking is required.

Job Responsibility

Checks in guest in an efficient and friendly manner, using guest name whenever possible
Assures that guest is assigned type of room requested and the correct rate is charged
Arranges for luggage to be delivered to guest room. Issues correct keys to the guest
Checks out guest at end of stay
Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest
Settles bill accurately through credit card or cash transaction
Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconcilies all transactions at the close of each shift
Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current
Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

What we offer

Competitive Salary, wages and benefits
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Employee activities

Fulltime

Front Office Supervisor

As the Hotel Reception Supervisor, you will play a pivotal role in creating unfo...

Location

United Kingdom , Luton

Salary:

28593.58 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Prior experience in a supervisory or leadership role in a hotel reception department is preferred
Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus
A passion for delivering exceptional guest service with a friendly and approachable demeanour
Strong organizational skills and the ability to multitask in a fast-paced environment
Proficient computer skills, including knowledge of hotel management systems
Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7

Job Responsibility

Front Desk Excellence: You'll lead a team of enthusiastic front desk agents, inspiring them to provide outstanding service with a smile
Guest Engagement: As the face of our hotel, you'll engage with guests, anticipate their needs, and go above and beyond to exceed their expectations
Supervision and Training: You'll oversee the daily operations of the reception desk, guiding and mentoring the front desk agents to deliver exceptional service
Problem Solving: With a keen eye for detail and exceptional problem-solving skills, you'll handle guest requests, complaints, and challenging situations with grace and efficiency
Collaboration: You'll collaborate closely with various departments, including housekeeping, concierge, and reservations, to ensure seamless guest experiences

What we offer

Competitive salary and opportunities for career growth within Lighthouse Hotel management family
Enhanced benefits for all employees – including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge
Employee / Friend & Family discounts on hotel stays and dining
Vibrant and inclusive work environment with a diverse team
Employee recognition programs to celebrate your achievements

Fulltime

Front Office Supervisor

Elevate your career amidst the luxury of Rancho Santa Fe! Our client is seeking ...

Location

United States , Rancho Santa Fe

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum 3-5 years of front office experience in a luxury hotel or resort, with at least 2 years in a supervisory capacity
Impeccable communication skills and a refined demeanor suitable for a high-end clientele
Expert proficiency in resort property management systems (e.g., Opera PMS)
Demonstrated ability to anticipate guest needs and ensure a flawless experience
Strong leadership capabilities with a focus on team development and motivation
Availability to work a flexible schedule, including holidays and peak seasons

Job Responsibility

Leading and mentoring the front office team to deliver exceptional, personalized service to all guests
Managing guest arrivals, departures, and all interactions with utmost professionalism and discretion
Overseeing reservation management, billing accuracy, and guest account inquiries
Proactively resolving sophisticated guest requests and ensuring complete satisfaction
Collaborating with resort management and other departments to uphold and exceed luxury standards
Conducting training sessions and performance evaluations for front office personnel

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan

Fulltime

Front Office Supervisor

Process all guest check-ins, verifying guest identity, form of payment, assignin...

Location

Philippines , Puerto Princesa

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

Fulltime

Front Office Supervisor

Process all guest check-ins, verifying guest identity, form of payment, assignin...

Location

India , Srinagar

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

Fulltime

Front Office Supervisor

The Front Office Supervisor must ensure high quality service and leadership for ...

Location

United States , New Orleans

Salary:

Not provided

Tandem Hospitality Group

Expiration Date

Until further notice

Requirements

3 years' experience as a Guest Service Agent preferred
Supervisory experience required
Front Office Accounting experience
Proficiency in Microsoft applications is required
Verifiable record improving guest service and satisfaction
Ability to work a flexible schedule and be able to work weekends and holidays

Job Responsibility

Responsible for the adherence and enforcement of all Hotel policies and procedures
Responsible for maintaining the highest levels of professionalism and decorum amongst all the staff
Monitor inventory control and ordering procedures for Front Office and guest supplies
Oversee Front Desk Agent scheduling and requests
Perform coaching and counseling of all Front Desk Agents, Night Auditors as needed to enforce standards
Assists in creating a comprehensive training program instilling a culture of service and follow through
Acts as a liaison between the Front Office and the Reservations/Sales team
Is intimately involved in troubleshooting and drilling down to determine and eliminate guest issues
Handle any guest complaint or issue in a professional manner
Complete a daily MOD Report to communicate guest opportunities and other information

Fulltime

Front Office Supervisor

At Marriott International, we are dedicated to being an equal opportunity employ...

Location

Philippines , Puerto Princesa

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

Fulltime

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