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An Epic Icon needs an Epic Team! Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a Front Office Supervisor to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks. We are seeking a customer focused and experienced Front Office professional with strong conflict resolution skills to lead and be part of our Front Office Team. This role will see you overseeing the daily operations of the hotels front office by managing a team of guest service agents, ensuring guest satisfaction, and ensuring that all processes and procedures are followed accurately and efficiently. The highlight of being a Front Office Supervisor here is the opportunity to work in a beautiful location, interact with guests from around the globe, and develop valuable skills in hospitality management. Our resort offers a range of attractive incentives to make your employment experience with us even better. We are dedicated to helping you advance in your career while working with us. This isn't just a job. This is an experience that'll leave you with enough memories to last a lifetime. Relocate to Ayers Rock Resort, NT for a once in a lifetime experience. Small town, big community feel with staff pool, gym and weekly activities. Affordable accommodation, shift meals, resort discounts to cut cost of living.
Job Responsibility:
Supervise the Front Office team and ensure all processes are adhered to in line with department procedures
Assist in the training of new front office team members and acts as a role model to team members
Provide a high standard of quality service to all guests by responding to all enquiries and issues efficiently
oversee the daily operations of the hotels front office by managing a team of guest service agents, ensuring guest satisfaction, and ensuring that all processes and procedures are followed accurately and efficiently
Requirements:
customer focused
experienced Front Office professional
strong conflict resolution skills
experience with Opera Cloud is highly regarded
National Criminal History Check is a mandatory step in the recruitment process
What we offer:
discounted accommodation
competitive pay
resort discounts
delicious on-shift meals
relocation assistance payment of up to $700
access to staff pool, gym, and Residents Club
incentive and bonus program accessible after a year of service includes rental discounts, a $700 vacation bonus, and resort vouchers for your work anniversary