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Robert Half Logo Robert Half · Hospitality and Tourism

Front Office Supervisor

United States, Rancho Santa Fe Employment contract · Job Posted May 27, 2026
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Job Description

Elevate your career amidst the luxury of Rancho Santa Fe! Our client is seeking an accomplished and sophisticated Front Office Supervisor to enhance their renowned guest experience. If you possess a keen eye for detail, a commitment to five-star service, and a talent for inspiring a high-performing team, we invite you to apply. Our client is a world-class resort nestled in the exclusive community of Rancho Santa Fe and offers an environment of elevated elegance and a standard of service that is second to none, catering to a discerning clientele.

Job Responsibility

  • Leading and mentoring the front office team to deliver exceptional, personalized service to all guests
  • Managing guest arrivals, departures, and all interactions with utmost professionalism and discretion
  • Overseeing reservation management, billing accuracy, and guest account inquiries
  • Proactively resolving sophisticated guest requests and ensuring complete satisfaction
  • Collaborating with resort management and other departments to uphold and exceed luxury standards
  • Conducting training sessions and performance evaluations for front office personnel

Requirements

  • Minimum 3-5 years of front office experience in a luxury hotel or resort, with at least 2 years in a supervisory capacity
  • Impeccable communication skills and a refined demeanor suitable for a high-end clientele
  • Expert proficiency in resort property management systems (e.g., Opera PMS)
  • Demonstrated ability to anticipate guest needs and ensure a flawless experience
  • Strong leadership capabilities with a focus on team development and motivation
  • Availability to work a flexible schedule, including holidays and peak seasons

Nice to have

Bachelor's degree in Hospitality Management or a related field preferred

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
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