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Pyramid Global Hospitality Logo Pyramid Global Hospitality · Hospitality and Tourism

Front Office Supervisor

United States, Wisconsin Dells 18.00 USD / Hour · Job Posted February 20, 2026
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Job Description

The Front Office Supervisor supports the daily operations of the Front Office by providing leadership, training, and guidance to Front Desk Agents and Concierge. This position ensures that each guest receives seamless arrival and departure experience and that the front desk team consistently upholds Dellshire Resort’s high standards of hospitality. The Front Office Supervisor serves as a key point of contact for guests, assists with operational decisions, and supports management in maintaining a motivated, service-oriented team.

Job Responsibility

  • Supervise and support Front Desk Agents and Concierge during assigned shifts, ensuring smooth and efficient front office operations
  • Greet and assist guests with check-in, check-out, reservations, and inquiries with professionalism and warmth
  • Provide coaching, training, and feedback to team members to ensure service excellence and adherence to Dellshire Resort policies
  • Handle guest concerns and service recovery situations promptly and professionally, escalating complex issues when necessary
  • Verify and balance daily financial transactions, cash drawers, and shift reports
  • Coordinate with Housekeeping, Engineering, and other departments to ensure guest readiness and timely service delivery
  • Assist with staff scheduling and communicate any staffing or operational needs to the Front Office Manager
  • Maintain organization and cleanliness of the front desk area, ensuring a polished and welcoming environment
  • Ensure accuracy and compliance in guest information, billing, and resort procedures
  • Uphold confidentiality and safety protocols for all guest and resort information
  • Support the training of new team members and help foster a positive, team-oriented culture

Requirements

  • High school diploma or equivalent required
  • hospitality or related degree preferred
  • Minimum 1–2 years of front desk or guest services experience in a resort or hotel environment required
  • prior supervisory experience preferred
  • Strong leadership, communication, and problem-solving skills
  • Proficiency in property management systems (Opera, LMS, or similar) and Microsoft Office applications
  • Excellent customer service and interpersonal skills with the ability to manage guest concerns effectively
  • Detail-oriented with strong organizational and multitasking abilities
  • Ability to work flexible shifts, including weekends, holidays, and evenings as needed

What we offer

  • Comprehensive health, dental, and vision coverage
  • Paid time off and holidays
  • 401(k) with employer match
  • Associate recognition programs
  • Exclusive discounts and family perks
  • Free employee meal daily
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