Front Office Supervisor Job at Pyramid Global Hospitality (Wisconsin Dells)

Front Office Supervisor

Pyramid Global Hospitality

Location:
United States , Wisconsin Dells

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

18.00 USD / Hour

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Job Description:

The Front Office Supervisor supports the daily operations of the Front Office by providing leadership, training, and guidance to Front Desk Agents and Concierge. This position ensures that each guest receives seamless arrival and departure experience and that the front desk team consistently upholds Dellshire Resort’s high standards of hospitality. The Front Office Supervisor serves as a key point of contact for guests, assists with operational decisions, and supports management in maintaining a motivated, service-oriented team.

Job Responsibility:

Supervise and support Front Desk Agents and Concierge during assigned shifts, ensuring smooth and efficient front office operations
Greet and assist guests with check-in, check-out, reservations, and inquiries with professionalism and warmth
Provide coaching, training, and feedback to team members to ensure service excellence and adherence to Dellshire Resort policies
Handle guest concerns and service recovery situations promptly and professionally, escalating complex issues when necessary
Verify and balance daily financial transactions, cash drawers, and shift reports
Coordinate with Housekeeping, Engineering, and other departments to ensure guest readiness and timely service delivery
Assist with staff scheduling and communicate any staffing or operational needs to the Front Office Manager
Maintain organization and cleanliness of the front desk area, ensuring a polished and welcoming environment
Ensure accuracy and compliance in guest information, billing, and resort procedures
Uphold confidentiality and safety protocols for all guest and resort information
Support the training of new team members and help foster a positive, team-oriented culture

Requirements:

High school diploma or equivalent required
hospitality or related degree preferred
Minimum 1–2 years of front desk or guest services experience in a resort or hotel environment required
prior supervisory experience preferred
Strong leadership, communication, and problem-solving skills
Proficiency in property management systems (Opera, LMS, or similar) and Microsoft Office applications
Excellent customer service and interpersonal skills with the ability to manage guest concerns effectively
Detail-oriented with strong organizational and multitasking abilities
Ability to work flexible shifts, including weekends, holidays, and evenings as needed

What we offer:

Comprehensive health, dental, and vision coverage
Paid time off and holidays
401(k) with employer match
Associate recognition programs
Exclusive discounts and family perks
Free employee meal daily

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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