CrawlJobs Logo
Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Front Office Supervisor - Nights

Australia, Sydney · Job Posted April 12, 2026
Apply Position
Job Link Share

Job Description

As Front Office Supervisor – Nights, you’ll support the Night Manager in overseeing the hotel’s overnight operations. You’ll ensure guest arrivals and departures are handled smoothly, accounts are balanced, and service standards are upheld. From managing security protocols to assisting with audit tasks, you’ll be a key player in maintaining the integrity and excellence of our front office team.

Job Responsibility

  • Assist the Night Manager in balancing daily transactions across all outlets
  • Provide efficient, professional service for guest check-ins and check-outs
  • Maintain accurate guest accounts and ensure all postings are correct
  • Uphold strict security procedures to protect guest confidentiality and safety
  • Respond to guest inquiries and resolve issues promptly and professionally
  • Monitor and report safety hazards or system issues
  • Ensure wake-up calls, mail, messages, and parcels are processed accurately
  • Liaise with Housekeeping regarding room status and lost property
  • Complete audit tasks and ensure accurate cashiering balances
  • Maintain and secure express checkout envelopes and safety deposit boxes
  • Support valet parking and assist guests with luggage if required
  • Lead by example in delivering Total Customer Satisfaction
  • Ensure smooth handovers and clear communication between shifts
  • Participate in training sessions and departmental briefings
  • Promote hotel services and actively upsell special offers
  • Maintain grooming, conduct, and performance standards
  • Maintain confidentiality of guest and staff information
  • Induct and support new team members, ensuring brand standards are upheld
  • Use guest feedback to improve service delivery and team performance

Requirements

  • Previous experience in front office or night audit roles
  • Strong leadership, communication, and problem-solving skills
  • Calm, confident, and professional under pressure
  • Detail-oriented with a passion for guest service
  • Familiarity with hotel systems and audit procedures
  • NSW RSA certification
  • Full working rights in Australia
  • Flexible availability including overnight shifts, weekends, and holidays

What we offer

  • Complimentary meals, coffee, and uniform care
  • Access exclusive hotel and travel discounts for you, family and friends
  • Grow your career with world-class training and development programs
  • Thrive in a supportive, inclusive workplace culture
  • Participate in our Employee Assistance Program and referral incentives
Marriott Bonvoy - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Front Office Supervisor - Nights

8 matching positions

Guest Experience Night Supervisor (Front Office Night Supervisor)

Complete designated cashier and closing reports in the computer system. Review s...
Location
Location
Hungary , Budapest
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Complete designated cashier and closing reports in the computer system
  • Review shift logs/daily memo books and document pertinent information in logbooks
  • Contact appropriate individual or department as necessary to resolve guest call, request, or problem
  • Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key
  • Sell a room/accommodation to guests without reservations based on availability
  • Ensure rates match market codes and that any exceptions are documented
  • Ensure checks that come from outlets are scanned and charged to room
  • Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees
  • Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
  • Report accidents, injuries, and unsafe work conditions to manager
  • Fulltime
Read More
Arrow Right

Guest Relations Supervisor (Front Office)

Guest Relations Supervisor (Front Office) (Sausalito, CA) ESSENTIAL JOB FUNCTION...
Location
Location
United States , Sausalito
Salary
Salary:
31.97 USD / Hour
cavallopoint.com Logo
Cavallo Point Lodge
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be naturally enthusiastic, centered, and organized person to supervise the diverse personalities of the Front Desk staff
  • Must possess excellent communication skills combined with a pleasant personality and ability to make frequent eye contact
  • Ability to speak, hear, read and write English, count, and file alphabetically and numerically with precision
  • Ability to operate basic office equipment
  • computer and related programs, fax, copier, and scanner
  • Capable of remembering guests' names and use them frequently
  • Must have a valid driver's license and acceptable driving record
  • High School Diploma or equivalent acceptable experience
  • Must be able to stand on feet for 8-hour shifts
  • Must be able to lift up to 20 lbs. on a regular and continuing basis
Job Responsibility
Job Responsibility
  • Supervise the front desk staff directly, maintaining and improving current department standards
  • Assist in Front Desk scheduling based on occupancy levels
  • Provide and oversee training for newly hired Curators, including updates to the training manual
  • Assist Front Office Manager duties in keeping Front Desk inventory/supplies updated and current
  • guest handouts, room keys and packets, brochures, etc
  • Oversee the wine reception in the lobby
  • making sure there are enough glasses, and wine each night
  • Oversee the coffee and pastry setup daily, communicating with In Room Dining when more coffee or pastries are needed
  • Updating the package board in the conference room daily, keeping track of arriving guests with packages and communicating the correct information to the Front Desk agents
  • Ensure that the pending rooms log is being handled efficiently, which includes working with Front Desk agents to manage the inventory
  • Fulltime
Read More
Arrow Right

Front Office Supervisor

The Front Office Supervisor must ensure high quality service and leadership for ...
Location
Location
United States , New Orleans
Salary
Salary:
Not provided
tandemhospitalitygroup.com Logo
Tandem Hospitality Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 years' experience as a Guest Service Agent preferred
  • Supervisory experience required
  • Front Office Accounting experience
  • Proficiency in Microsoft applications is required
  • Verifiable record improving guest service and satisfaction
  • Ability to work a flexible schedule and be able to work weekends and holidays
Job Responsibility
Job Responsibility
  • Responsible for the adherence and enforcement of all Hotel policies and procedures
  • Responsible for maintaining the highest levels of professionalism and decorum amongst all the staff
  • Monitor inventory control and ordering procedures for Front Office and guest supplies
  • Oversee Front Desk Agent scheduling and requests
  • Perform coaching and counseling of all Front Desk Agents, Night Auditors as needed to enforce standards
  • Assists in creating a comprehensive training program instilling a culture of service and follow through
  • Acts as a liaison between the Front Office and the Reservations/Sales team
  • Is intimately involved in troubleshooting and drilling down to determine and eliminate guest issues
  • Handle any guest complaint or issue in a professional manner
  • Complete a daily MOD Report to communicate guest opportunities and other information
  • Fulltime
Read More
Arrow Right

Front Office Supervisor

Join Our Prestigious Team as Front Office Supervisor at Four Seasons Hotel Pragu...
Location
Location
Czechia , Praha
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent personal presentation, interpersonal, and leadership skills
  • Strong multitasking abilities and the capacity to remain composed under pressure
  • Problem‑solving skills and a guest‑centric, proactive mindset
  • Excellent communication skills and fluency in English
  • Flexibility to work all shifts, including overnight, weekends, and holidays
  • Minimum 1 year of Front Office supervisory experience in a 5‑star luxury hotel
Job Responsibility
Job Responsibility
  • Handle guest interactions, resolve complaints, and accommodate special requests
  • Oversee shift operations, including arrivals, departures, billing, room assignments, and the Morning Briefing
  • Welcome VIP guests, act as a Four Seasons ambassador, and support the Guest Experience Manager
  • Work closely with other departments to ensure seamless luggage handling, deliveries, and room readiness
  • Utilize systems such as Opera and HotSOS for check‑ins, reporting, night audit support, and room allocation
  • Train, coach, and supervise Front Office staff, ensuring service excellence and operational efficiency
What we offer
What we offer
  • Competitive remuneration
  • Excellent Training and Development opportunities
  • Discover the world with attractive employee rates at Four Seasons Hotels worldwide
  • Complimentary Employee Meals and laundry/dry cleaning
  • Employee benefit cafeteria system
  • Fulltime
Read More
Arrow Right

Front Office Supervisor

We are looking for a highly motivated individual to join our Front Desk team as ...
Location
Location
United States , Manchester Village
Salary
Salary:
20.00 - 23.00 USD / Hour
pyramidglobal.com Logo
Pyramid Global Hospitality
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be available to work a flexible schedule to include nights, weekends and holidays
  • High school diploma or equivalent
  • Previous hotel or resort experience preferred
  • A strong desire to make an impact on other people
  • An outgoing and engaging personality
  • Computer skills
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced setting
  • Ability to stand for the duration of the shift
Job Responsibility
Job Responsibility
  • Provide exceptional customer service by being engaging and taking sincere interest
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
  • Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures
  • Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
  • Works closely with Maintenance, Housekeeping and F&B teams to communicate and coordinate items to resolution
  • Training all new Front Desk Agents, Concierge, Bellpersons and Valet with a goal to provide exceptional customer service
  • Be aware of, promote and sell special hotel programs
  • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
  • Be knowledgeable of all emergency procedures and policies
What we offer
What we offer
  • Comprehensive health insurance
  • Retirement plans
  • Paid time off
  • On-site wellness programs
  • Local discounts
  • Employee rates on hotel stays
  • Ongoing training and development opportunities
  • Fulltime
Read More
Arrow Right

Front Office Supervisor

We are looking for a highly motivated individual to join our Front Office team a...
Location
Location
United States
Salary
Salary:
20.00 - 22.00 USD / Hour
pyramidglobal.com Logo
Pyramid Global Hospitality
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be available to work a flexible schedule to include nights, weekends and holidays
  • High school diploma or equivalent
  • Previous hotel or resort experience preferred
  • A strong desire to make an impact on other people
  • An outgoing and engaging personality
  • Computer skills
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced setting
  • Ability to stand for the duration of the shift
  • Experience with hotel PMS (Opera Cloud or similar preferred)
Job Responsibility
Job Responsibility
  • Monitor arrivals, departures, and special guest needs ensuring seamless and consistent execution of service standards
  • Resolve guest concerns promptly and professionally, escalating when appropriate
  • Ensure proper use of the PMS system and compliance with operational procedures including cash handling and billing accuracy
  • Supervise Front Desk Agents and Guest Services staff ensuring all team members adhere to service standards and standard operating procedures
  • Assist with training and ongoing coaching of team members
  • Assist with shift coverage and schedule adjustments as needed
  • Conduct or confirm pre-assignment of hotel rooms in coordination with Reservations Agent and Sales Department
  • Works closely with Maintenance, Housekeeping, and other departments as needed
  • Maintain the Gift and Sundries shop, keeping up with inventory and ordering as necessary
  • Promote and sell special hotel programs
What we offer
What we offer
  • comprehensive health insurance
  • retirement plans
  • paid time off
  • on-site wellness programs
  • local discounts
  • employee rates on hotel stays
  • ongoing training and development opportunities
  • Fulltime
Read More
Arrow Right

Front Office Supervisor

We are seeking an enthusiastic and experienced Front Office Supervisor to join o...
Location
Location
Vietnam , Phu Quoc
Salary
Salary:
Not provided
thehoxton.com Logo
The Hoxton
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3 years' experience in a front office role within the hospitality industry
  • Proven leadership and coaching abilities
  • Extensive knowledge of Property Management Systems (PMS), particularly Opera Cloud
  • Excellent communication and interpersonal skills
  • Ability to work flexibly across various shifts, including mornings, afternoons, evenings, nights, and weekends
  • Strong administrative and organisational skills
  • Proficiency in multitasking and working accurately under pressure
  • Problem-solving skills with a proactive approach to guest satisfaction
  • Fluency in English
  • Hospitality or tourism-related qualifications are advantageous
Job Responsibility
Job Responsibility
  • Lead and motivate the front office team, fostering a collaborative and customer-focused environment
  • Organise and oversee daily tasks, ensuring efficient operations and high-quality service delivery
  • Coach and develop team members, sharing knowledge and best practices
  • Handle guest complaints and concerns promptly and professionally
  • Make decisive operational decisions to maintain service standards
  • Manage shift registrations, administration, and evaluations
  • Liaise with other departments to ensure seamless guest experiences
  • Identify areas for improvement and implement innovative solutions
  • Monitor and contribute to the department's performance goals
  • Maintain a welcoming and organised front desk area
What we offer
What we offer
  • The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand
  • The ability to challenge the norm and work in an environment that is both creative and rewarding
  • Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity
  • A competitive package and plenty of development opportunities
Read More
Arrow Right

Front Office Night Supervisor

Heckfield is a living place: a Georgian family home lovingly restored to its cla...
Location
Location
United Kingdom , Heckfield
Salary
Salary:
30000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Effective communication and organisational skills
  • Ability to deliver exceptional customer service and anticipate guests needs
  • A positive ‘can-do’ and “want to do it” attitude - extremely service orientated, proactive and decisive
  • Attention to detail
  • Ability to work well under pressure, keep calm and act responsibly in cases of emergency
  • To ensure all guest luggage is appropriately labelled and always delivered or collected from the correct room, as instructed by the Night Manager or Assistant Night Manager
  • To serve food and drink to company standards and be aware of Licensing Laws and Basic Food Hygiene
  • To make every effort possible to exceed guest expectations, ascertaining as much information about our guests as possible and ensuring it is recorded in the PMS and Daily Memo
  • To ensure the “Night Audit” is completed every night after checking if all guests are checked in and rates are accurate, and all necessary reports are prepared and distributed
  • To be the senior member of staff on duty when covering annual leave of the Night Manager or Assistant Night Manager
Job Responsibility
Job Responsibility
  • To manage the hotel throughout the night and ensure our guests experience the same “wow” of Heckfield Place whatever time of day or night, ensuring the team maintain exceptionally high standards of service delivery through awareness of guest preferences.
What we offer
What we offer
  • Basic salary of £ 30,000 PA
  • Tronc (Allocation for 2025 was £7,800+ per annum/ person based on full time hours)
  • Increased holiday allowance
  • Vitality healthcare cover
  • Employee assistance programme
  • Life assurance scheme (from day one, covering up to 2x your annual salary)
  • 50% F&B discount when dining in our restaurants
  • Company sick pay
  • Enhanced maternity pay
  • Enhanced paternity pay
  • Fulltime
Read More
Arrow Right