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Front Office Supervisor - Nights

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Marriott Bonvoy

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Location:
Australia , Sydney

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At Pier One Sydney Harbour, the night shift is more than just quiet hours. It’s a time for precision, care, and exceptional service. We’re looking for a Front Office Supervisor – Nights who’s calm under pressure, detail-oriented, and passionate about creating seamless overnight experiences for our guests. If you thrive in a leadership role and enjoy being the go-to person when the lights are low, this is your moment.

Job Responsibility:

  • Assist the Night Manager in balancing daily transactions across all outlets
  • Provide efficient, professional service for guest check-ins and check-outs
  • Maintain accurate guest accounts and ensure all postings are correct
  • Uphold strict security procedures to protect guest confidentiality and safety
  • Respond to guest inquiries and resolve issues promptly and professionally
  • Monitor and report safety hazards or system issues
  • Ensure wake-up calls, mail, messages, and parcels are processed accurately
  • Liaise with Housekeeping regarding room status and lost property
  • Complete audit tasks and ensure accurate cashiering balances
  • Maintain and secure express checkout envelopes and safety deposit boxes
  • Support valet parking and assist guests with luggage if required
  • Lead by example in delivering Total Customer Satisfaction
  • Ensure smooth handovers and clear communication between shifts
  • Participate in training sessions and departmental briefings
  • Promote hotel services and actively upsell special offers
  • Maintain grooming, conduct, and performance standards
  • Maintain confidentiality of guest and staff information
  • Induct and support new team members, ensuring brand standards are upheld
  • Use guest feedback to improve service delivery and team performance

Requirements:

  • Previous experience in front office or night audit roles
  • Strong leadership, communication, and problem-solving skills
  • Calm, confident, and professional under pressure
  • Detail-oriented with a passion for guest service
  • Familiarity with hotel systems and audit procedures
  • NSW RSA certification and full working rights in Australia
  • Flexible availability including overnight shifts, weekends, and holidays
What we offer:
  • Be part of a team that values trust, respect, and excellence
  • Enjoy complimentary meals, coffee, and uniform care
  • Access exclusive hotel and travel discounts for you, family and friends
  • Grow your career with world-class training and development programs
  • Thrive in a supportive, inclusive workplace culture
  • Participate in our Employee Assistance Program and referral incentives

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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