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We are seeking enthusiastic and customer-oriented Front Office Staff to join our team at Six Flags Darien Lake Accommodations and Camping. This position plays a crucial role in providing exceptional service to our guests, ensuring a welcoming atmosphere, and assisting with various administrative tasks. The ideal candidate will be passionate about hospitality and committed to enhancing the guest experience.
Job Responsibility:
Greet and welcome guests upon arrival with a friendly demeanor
assist guests with check-in and check-out processes efficiently
address guest inquiries and resolve any issues or complaints promptly and professionally
provide information about park attractions, accommodations, and local amenities
maintain accurate records of guest reservations and transactions
process payments efficiently and securely
assist in managing the front office operations, including answering phones and responding to emails
collaborate with housekeeping and maintenance teams to ensure guest satisfaction
communicate effectively with guests, team members, and management
promote special events, packages, and services to enhance guest experiences
provide feedback to management regarding guest needs and suggestions for improvement
adhere to all safety and health regulations and company policies
ensure the front office area is clean, organized, and welcoming
Requirements:
High school diploma or equivalent
additional education in hospitality or related fields is a plus
previous experience in customer service or hospitality preferred
strong communication and interpersonal skills
ability to work in a fast-paced environment and handle multiple tasks
proficient in basic computer skills
experience with reservation systems is an advantage
availability to work flexible hours, including weekends and holidays
ability to stand for extended periods and lift up to 25 pounds
must be able to work outdoors in various weather conditions
What we offer:
Employee discounts on park admission and accommodations
opportunities for career advancement within the Six Flags organization