Front Office Shiftleader Job at 360 Resourcing Solutions (Amsterdam)

Job Description

Elevate your hospitality career with the role of Front Office Shiftleader at Moxy & Residence Inn Houthavens Amsterdam, part of Marriott Hotels & Resorts. Lead by example and ensure seamless front desk operations, creating a positive and efficient environment for both guests and team members.

Job Responsibility

Oversee daily front office operations, including check-ins, check-outs, and coordination of reservations
To Manage day-to-day staffing requirements, plan, and assign work and establish performance and development goals for team members
Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance
To ensure staff are properly trained and have the tools and equipment to carry out their duties
To ensure that your team are developed to provide a hospitable service in line with the operating standards and procedures/brand standards
Develop interactive customer relations and be aware of any possible future requirements, relaying such information and ideas to the Front Office Manager for the enhancement of customer expectation
Be pro-active in getting things done and exceeding expectations of both guests and colleagues where possible
To develop your team to anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates guest satisfaction
To actively support other departments and act when assistance is needed. To ensure that the whole hotel operations run smoothly from the guest's perspective with the focus on guest services desk and breakfast / evening reception areas
To have a full understanding of all systems and programmes e.g. Opera
Perform other duties as assigned

Requirements

Minimum 1-year previous experience at a front office desk
Good knowledge of English, Dutch is a plus
Strong communication and leadership skills
Problem solving ability and stress resistance
Proactive attitude and team spirit
Passion for hospitality and service
Flexibility to work in a dynamic environment
A good working knowledge of Opera is desired

Nice to have

Dutch
Opera

What we offer

8% holiday allowance
25 holiday days
Free parking
Travel allowance
Free use of the gym
Recruitment bonus up to EUR 1000
Vertiq smiles Reward & Celebration program
Vertiq Savings: many discounts on a variation of online web shops
A fun, spirited workplace where we put people at the heart of everything and our team gets to be their true self
The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities
Growth opportunities with your hotel & within Vertiq
Great Learning & Development opportunities
Being part of a fast-growing hospitality company
Vertiq Hospitality Partners, where you can internally move to different Brands
Great travel discounts for you and friends & family at Vertiq Hospitality and Marriott properties
50% discount on food & beverage at most of the Vertiq properties
Complimentary voucher for 1 night stay at a Vertiq property after your 1st year of employment

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Front Office Shiftleader

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