Front Office Shift Leader Job at Marriott Bonvoy

Front Office Shift Leader

As Front Office Supervisor, the successful candidate will be responsible for man...

Location

Italy , Milan

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED and/or two-year degree from an accredited university
two years of experience in guest services, reception, or a related professional area
previous experience in the role
fluent knowledge of both English and Italian

Job Responsibility

Manage front office functions and supervise staff on a shift basis
supervise room allocation based on occupancy and guest requests
ensure compliance with procedures and guest satisfaction
perform check-in/check-out procedures, guest management, and related accounting
provide support to guests based on their requests
manage daily operations, ensuring quality, standards, and meeting customer expectations
handle complaints, resolve disputes, and resolve grievances and conflicts
oversee staffing levels to ensure that customer service, operational needs, and financial goals are met
provide operational support to the team
interact with customers to obtain feedback on product quality, service levels, and overall satisfaction

Fulltime

Front Office Night Shift Leader

Complete designated cashier and closing reports in the computer system. Review s...

Location

Italy , Forte dei Marmi

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
1 year of supervisory experience preferred

Job Responsibility

Complete designated cashier and closing reports in the computer system
Review shift logs/daily memo books and document pertinent information in logbooks
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key
Sell a room/accommodation to guests without reservations based on availability
Ensure rates match market codes and that any exceptions are documented
Ensure checks that come from outlets are scanned and charged to room
Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees
serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Report accidents, injuries, and unsafe work conditions to manager

Fulltime

Guest Experience Team Leader (Front Office)

Be the face of luxury. As a Guest Experience Team Leader, you will lead from the...

Location

Singapore , Singapore

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Diploma or Degree in Hospitality or related field
Experience in luxury hospitality or front office operations
A flair for guest engagement and personalised service
Strong situational awareness and the ability to think on your feet
Emerging leadership skills with a hands-on, lead-by-example approach
Excellent communication skills and attention to detail
Flexibility to work shifts, weekends, and public holidays

Job Responsibility

Lead daily front-of-house guest experience operations, ensuring every interaction reflects warmth, precision, and care
Personally engage with guests, anticipating needs and creating memorable, tailored experiences
Coordinate VIP arrivals, special occasions, and personalised touches that elevate the guest journey
Guide and coach Guest Experience Executives on the floor, driving service consistency and confidence
Act as the first point of escalation, resolving guest concerns with empathy, ownership, and speed
Collaborate closely with Front Office, Concierge, Housekeeping, and F&B to ensure seamless delivery
Support and execute guest recognition initiatives and service enhancements
Monitor real-time guest feedback and service flow, making on-the-spot decisions to uphold standards

What we offer

Career growth opportunities
Unique strong culture
Best-in-industry training
Complimentary stays at Four Seasons properties (based on availability), with discounted meals
Paid holidays/vacation
Dental and medical/life insurance
Employee service awards/Birthday Gift
Annual employee party/social and sporting events
Complimentary meals in dedicated employee restaurant

Fulltime

Front Office Team Leader

Assist staff with expediting problem payments (e.g., problems processing credit ...

Location

Philippines , Puerto Princesa

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year related work experience

Job Responsibility

Assist staff with expediting problem payments
Follow up with guest regarding satisfaction with guest-related issues
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Cash guests' personal checks and traveler's checks

Fulltime

Front of House Shift Leader

The Shift Leader is responsible for assisting the management team in executing a...

Location

United States , Morristown

Salary:

Not provided

O'Charley's

Expiration Date

Until further notice

Requirements

High school diploma or general education degree (GED)
Working knowledge and application of core company values, policies, and procedures
Ability to exercise discretion and independent judgment with respect to challenging situations
Basic computer knowledge of computer systems and Microsoft Office applications
Ability to lead and assist with management and hourly team member training and development
Must have a proven track record of achieving results and building a winning team
Proficient in multi-tasking, organization, problem-solving, decision-making, interviewing, basic math, analytical thinking, time management, and team building
Exceptional verbal and written communication skills

Job Responsibility

Assist with the management of the restaurant in the absence of management, in accordance with the Company’s goals, policies and procedures, and in support of the management team
Provide aid to the management team with planning, directing, evaluating, and directing the work of the training and hourly team members, as well as handling complaints and performance management, complete rotation charts
Build relationships with our guests by introducing yourself
follow-up with guests on the quality of the dining experience and resolve any issues
Create the “environment” by bringing energy to and setting the pace of the shift
Interact with FOH team members to ensure they have everything they need to provide “Best of Class” service
Monitor the quality of food and ticket times in the kitchen – alley position
Follow-up on standards for all bar ingredients and ensure drinks are prepared with excellent quality and the guests receive their drink within 3 minutes of ordering
Deliver planned, quality pre-meals with educational content
Awareness of restaurant goals – previous year, this year, relative trends: Sales – Check Average

What we offer

Get Paid Quicker – We pay our team members weekly
Growth Opportunities – Approximately 50% of our management team started out as hourly team members
Better quality of life – no late night bar hours!
Paid Time Off – Earn vacation based upon company policy
Discounts – 25% discount on food and non-alcoholic beverages for team members to enjoy with their family and friends outside of their work shift
Healthcare Coverage – Restaurant hourly team members may become eligible for health and welfare plans the first of the month following an ACA measurement period in which average hours worked per week is 30 or greater
Retirement Savings Plan – After 1 year of employment you are eligible to participate in the company's 401(k) plan upon reaching 21 years of age

Hospitality Manager – Front Office

Opportunity for career advancement in a fast-paced, growth-oriented organization...

Location

United States , Pompano Beach

Salary:

Not provided

Capital Vacations

Expiration Date

Until further notice

Requirements

High School Diploma/GED
Minimum 3 years of management experience in hotel/resort operations, preferably in vacation ownership
Exceptional communication and leadership skills
Excellent interpersonal skills when dealing with guests, Team Members, and the general public
Knowledge of daily operations of the front desk, reservations, and problem resolution
Ability to supervise, train and mentor team Members
Ability to analyze customer needs and assist in resolving all customer challenges and stressful situations

Job Responsibility

Manages the daily operations of the front office, rooms control, and PBX, while maintaining positive working relationships with all other departments
Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives
Is a hands-on leader and a visible front office team member who leads by example
Monitors departmental service levels and acts accordingly
Identifies areas of opportunity to improve processes and procedures to elevate the overall guest experience
Is responsible for internal audits to ensure compliance with corporate SOPs and QA standards
Is responsible for staff development
Serves as Manager on Duty as needed
Works all shifts as need dictates
Is responsible for other duties as set forth by the Resort Manager, including but not limited to training, scheduling, coaching, and counseling, disciplinary action, conducting meetings, completing monthly reporting, assisting in inventory management, and leading the front office staff

What we offer

Competitive Salary
Paid Time Off and Paid Holidays
Career Growth
Medical/Dental with employer contribuition
Voluntary Life Insurance, Disability, and Aflac Insurance
Company-paid life insurance and long term disability
401 (k) retirement plan
Travel Perks to Resort Locations
Company Perks Program
Medical Insurance

Fulltime

Hospitality Supervisor – Front Office

The Hospitality Supervisor –Front Office supervises the daily operations of the ...

Location

United States , Branson

Salary:

Not provided

Capital Vacations

Expiration Date

Until further notice

Requirements

High School Diploma/GED
Minimum 3 years of supervisory/management experience in hotel/resort operations, preferably in vacation ownership
Exceptional communication and leadership skills
Excellent interpersonal skills when dealing with guests, Team Members, and the general public
Knowledge of daily operations of the front desk, reservations, and problem resolution

Job Responsibility

Supervises the daily operations of the front desk, rooms control, and PBX
Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives
Is a hands-on leader and a visible front office team member who leads by example
Monitors departmental service levels and acts accordingly
Identifies areas of opportunity to improve processes and procedures to elevate the overall guest experience
Is responsible for internal audits to ensure compliance with corporate SOPs and QA standards
Is responsible for staff development
Serves as Manager on Duty as needed, making decisions based on the business requirements
Works all shifts as need dictates
Is responsible for other duties as set forth by the Resort Manager, including but not limited to training, scheduling, coaching, and counseling, disciplinary action, conducting meetings, completing monthly reporting, assisting with inventory management, and leading the front office staff

What we offer

Competitive Salary
Paid Time Off and Paid Holidays
Career Growth
Medical/Dental with employer contribution
Voluntary Life Insurance, Disability, and Aflac Insurance
Company-paid life insurance and long term disability
401 (k) retirement plan
Travel Perks to Resort Locations
Company Perks Program
Medical Insurance

Fulltime

Hospitality Supervisor – Front Office

Opportunity for career advancement in a fast-paced, growth-oriented organization...

Location

United States , Branson

Salary:

Not provided

Capital Vacations

Expiration Date

Until further notice

Requirements

High School Diploma/GED
Minimum 3 years of supervisory/management experience in hotel/resort operations, preferably in vacation ownership
Exceptional communication and leadership skills
Excellent interpersonal skills when dealing with guests, Team Members, and the general public
Knowledge of daily operations of the front desk, reservations, and problem resolution

Job Responsibility

Supervises the daily operations of the front desk, rooms control, and PBX
Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives
Is a hands-on leader and a visible front office team member who leads by example
Monitors departmental service levels and acts accordingly
Identifies areas of opportunity to improve processes and procedures to elevate the overall guest experience
Is responsible for internal audits to ensure compliance with corporate SOPs and QA standards
Is responsible for staff development
Serves as Manager on Duty as needed, making decisions based on the business requirements
Works all shifts as need dictates
Is responsible for other duties as set forth by the Resort Manager, including but not limited to training, scheduling, coaching, and counseling, disciplinary action, conducting meetings, completing monthly reporting, assisting with inventory management, and leading the front office staff

What we offer

Competitive Salary
Paid Time Off and Paid Holidays
Career Growth
Medical/Dental with employer contribution
Voluntary Life Insurance, Disability, and Aflac Insurance
Company-paid life insurance and long term disability
401(k) retirement plan
Travel Perks to Resort Locations
Company Perks Program
Medical Insurance

Fulltime

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Front Office Shift Leader

Job Description

Job Responsibility

Requirements

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