Front Office Shift Leader Job at Marriott Bonvoy

Hotel Front Desk Supervisor

The Front Office Supervisor is responsible for overseeing the daily operations o...

Location

United States , Houston

Salary:

Not provided

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

Two (2) years of experience in hotel front office operations, in a supervisor or lead role, preferably with a premium full-service hotel
Experience using hotel reservation management software or other relevant programs/technology
Advanced understanding of guest services skills and behaviors
Strong organizational and people skills, along with demonstrated ability to multi-task, adapt and prioritize in a fast-paced work environment
Strong communication skills with ability to communicate effectively in the English language, both verbally and in writing
Ability to initiate and organize required task independently, making decisions based on guest needs, established brand standards and hotel policies
Able to effectively communicate with guest about their concerns with empathy and professionalism to deescalate complaints, collect accurate information, and successfully resolve concerns
Able to be effective in identifying issues where services may be falling short in guest needs, providing thoughtful guidance and solutions as they arise
Capable of remaining in a standing position, either stationary or walking, for duration of 8-hour shift
Positions self to raise, lower, and extend arms to perform essential job functions

Job Responsibility

Actively support Front Office Manager, along with other Front Office leaders, with day-to-day operations, and help identify areas for improvement as needed
Knowledgeable of providing guest room information, hotel information, special events happening at the hotel, and the area, to guests in real time
Supervise front office operations, ensuring team members follow the required best practices and exceed brand standards, providing training, support, and encouragement
Lead by example, providing exceptional customer service always, in a positive and professional manner, by engaging in and taking a sincere interest in all guests
Facilitate efficient check-in and check-out processes, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
Stepping in to assist when needed and help to resolve problems and “WOW” guests through service recovery when things aren’t quite right

What we offer

comprehensive health insurance
retirement plans
paid time off
on-site wellness programs
local discounts
employee rates on hotel stays
ongoing training and development opportunities

Fulltime

Front Office Supervisor

The Front Office Supervisor plays a key leadership role within the Front Office ...

Location

Spain , Illes Balears

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in Front Desk or Front Office operations, ideally in a supervisory or team leader role
Strong leadership and communication skills with a focus on guest satisfaction
Excellent interpersonal and problem-solving abilities, with the capacity to remain calm and professional under pressure
Attention to detail, organizational skills, and the ability to multitask effectively
Cross-cultural sensitivity and a genuine passion for hospitality
Proficiency in Microsoft Office, Opera, Salesforce, and other relevant systems
Ability to train, guide, and motivate team members to achieve excellence
High proficiency in written and spoken English and Spanish
Legal authorization to work in Spain and the European Union
Work Experience: 2 Years

Job Responsibility

Supervise and support the Front Desk team in performing all check-in and check-out procedures accurately and efficiently, ensuring guests are assigned the correct room types and charged proper rates
Oversee daily operations at the front desk to maintain service excellence, guest satisfaction, and adherence to Four Seasons standards
Assist with scheduling, training, and motivating the reception team, ensuring clear communication and a positive work atmosphere
Handle guest concerns, special requests, and complaints promptly and effectively, turning challenges into service recovery opportunities
Monitor upcoming arrivals and departures to ensure proper room allocation and guest preferences are anticipated
Ensure accurate billing procedures and financial transactions are carried out according to policy
Maintain close coordination with Housekeeping, Concierge, and other departments to guarantee a seamless guest experience
Assist in preparing reports, conducting shift briefings, and maintaining accurate records of daily operations
Ensure the confidentiality of guest information and the security of all front office operations
Act as the point of contact in the absence of the Front Office Manager or Assistant Manager, ensuring smooth operations and consistent service delivery

What we offer

Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for employee uniforms
Complimentary employee meals
Discounts at our hotel restaurants
Discounts on local services
Possibility of accommodation and transportation to work (at a reduced cost)

Fulltime

Front Office Shift Leader

As Front Office Supervisor, the successful candidate will be responsible for man...

Location

Italy , Milan

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED and/or two-year degree from an accredited university
two years of experience in guest services, reception, or a related professional area
previous experience in the role
fluent knowledge of both English and Italian

Job Responsibility

Manage front office functions and supervise staff on a shift basis
supervise room allocation based on occupancy and guest requests
ensure compliance with procedures and guest satisfaction
perform check-in/check-out procedures, guest management, and related accounting
provide support to guests based on their requests
manage daily operations, ensuring quality, standards, and meeting customer expectations
handle complaints, resolve disputes, and resolve grievances and conflicts
oversee staffing levels to ensure that customer service, operational needs, and financial goals are met
provide operational support to the team
interact with customers to obtain feedback on product quality, service levels, and overall satisfaction

Fulltime

Front Office Manager

Opportunity for career advancement in a fast-paced, growth-oriented organization...

Location

United States , Ormond Beach

Salary:

Not provided

Capital Vacations

Expiration Date

Until further notice

Requirements

High School Diploma/GED
Minimum 3 years of management experience in hotel/resort operations, preferably in vacation ownership
Exceptional communication and leadership skills
Excellent interpersonal skills when dealing with guests, Team Members, and the general public
Knowledge of daily operations of the front desk, reservations, and problem resolution
AS400/TSW experience preferred
Ability to supervise, train and mentor team Members
Ability to analyze customer needs and assist in resolving all customer challenges and stressful situations

Job Responsibility

Manages the daily operations of the front office, rooms control, and PBX
Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives
Is a hands-on leader and a visible front office team member who leads by example
Monitors departmental service levels and acts accordingly
Identifies areas of opportunity to improve processes and procedures to elevate the overall guest experience
Is responsible for internal audits to ensure compliance with corporate SOPs and QA standards
Is responsible for staff development
Serves as Manager on Duty as needed
Works all shifts as need dictates
Is responsible for other duties as set forth by the Resort Manager, including but not limited to training, scheduling, coaching, and counseling, disciplinary action, conducting meetings, completing monthly reporting, assisting in inventory management, and leading the front office staff

What we offer

Competitive Salary
Paid Time Off and Paid Holidays
Career Growth
Medical/Dental with employer contribution
Voluntary Life Insurance, Disability, and Aflac Insurance
Company-paid life insurance and long term disability
401 (k) retirement plan
Travel Perks to Resort Locations
Company Perks Program
Medical Insurance

Front Office Intern

Build upon your classroom studies through our Hotel Internship Program opportuni...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Strong communication skills (Verbal, Listening, Writing)
Innovative
Pro-active & Reliable
able to work alone and within a team
Proficient with the use of computer systems
positive outlook and outgoing personality
Must be a current college or university student

Job Responsibility

To complete a full and correct shift handover, with duties handover sheets completed and filed
To be fully versatile with all hotel facilities and actively promote them
To register guest into the Hotel, taking into account legal requirements, Marriott International Company polices and Marriott standards
To liaise with the Manager or Shift Leader regards VIP and all other special arrivals of the day, and deliver required standard on JW Marriott
To be able to assist with guest queries regarding places of interest, such as shopping entertainment, theatres restaurants etc
To be familiar with daily hotel’s information in the ‘Daily Rehearsal’
To handle guest complaints according to the LEARN and empowerment processes referring to the Shift Leader as appropriate

What we offer

Training
development
recognition
a place to pursue your passions in a luxury environment
true camaraderie with a diverse group of co-workers
opportunities for holistic well-being

Fulltime

Front Office Manager

The Front Office Manager is responsible for leading all Front Office operations,...

Location

United States , Tampa

Salary:

Not provided

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

Minimum 3–5 years of Front Office leadership experience in a hotel or resort environment
Strong working knowledge of Front Office systems (PMS experience required
Opera preferred)
Proven ability to lead teams, manage guest issues, and drive service excellence
Strong communication, organizational, and problem-solving skills
Ability to work flexible schedules, including evenings, weekends, and holidays

Job Responsibility

Lead and oversee daily Front Office operations to ensure a seamless, welcoming, and professional guest experience
Serve as a visible leader in the lobby and arrival areas, actively engaging with guests and resolving concerns
Handle guest escalations promptly and effectively, ensuring service recovery aligns with brand standards
Ensure all service standards, brand expectations, and resort policies are consistently followed
Recruit, train, coach, and develop Front Office associates to deliver consistent service excellence
Foster a People First culture that emphasizes respect, engagement, accountability, and recognition
Conduct regular performance feedback, coaching, and documentation in partnership with Human Resources
Create effective schedules to meet business demands while controlling labor costs
Oversee daily cash handling, shift balancing, and audit readiness
Ensure accuracy of room inventory, rates, arrivals, departures, and guest profiles

What we offer

Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities

Fulltime

Duty Manager

The Duty Manager will be responsible for supporting the Front Office Manager in ...

Location

Australia , Melbourne

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Proven experience in a Front Office department at a supervisory level either as a Team Leader, Shift Supervisor or Duty Manager (3 years is desirable)
Knowledge of hotel property management systems, Opera preferred
Events experience highly regarded
Excellent communication skills, written, verbal and active listening
Detail focused with an organised approach and ability to multitask
Positive attitude, vibrant and passionate about delivering exceptional customer service and exceeding expectations
Exceptional time management skills and the ability to work under pressure
Strong negotiation and problem solving skills
Proficiency in using a computer and Microsoft Office applications
Bookkeeping /finance experience is highly regarded

Job Responsibility

Supporting the Front Office Manager in the daily operations of the Front Office including greeting and registering owners and guests
Providing information to local area attractions, administration
Managing any guest issues that may arise
Building, developing, training and leading a team proactively to promote high levels of customer service
Working collaboratively with Sales & Marketing teams to introduce Guests to our Vacation Ownership product, Club Wyndham

What we offer

Professional Development Funding
Discounted Hotel & Resort stays globally
Subsidised Private Health Insurance (following successful probation completion)
Birthday leave to celebrate your special day

Fulltime

Residences Senior Concierge

The Four Seasons Private Residences Bangkok at Chao Phraya River is looking for ...

Location

Thailand , Bangkok

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Passion for excellence
Expertise in Residential Concierge
Proven leadership experience
Firm knowledge of the area
Extremely organized
Ability to multi-task
Valid work authorization for Thailand

Job Responsibility

Act as a Shift Leader managing the daily operations of the Residential Front Office
Check daily shift checklists
Assist Concierge Supervisor in planning the staff roster
Assist with the Residential On-boarding process
Ensure financial and credit procedures are followed
Support following up on overdue utilities payment and assessment fees
Actively manage Housekeeping and Engineering A la Carte Services
Take action in matters related to safety, security, satisfaction and well-being of residents and employees
Respond to residential complaints
Handle all resident interactions with the highest level of hospitality and professionalism

What we offer

Be part of a cohesive team with opportunities to learn, grow and develop
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Front Office Shift Leader

Marriott Bonvoy

Location:
Malta

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 22, 2026

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