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Front Office Representative

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Integrated Medical Services, Inc.

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Location:
United States , Phoenix

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

IMS Care Center is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office Representative for our Cardiology clinic in Avondale. The Front Office Representative is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

Job Responsibility:

  • Coordinates and manages physician clinic schedules
  • Welcomes patients as they contact the office either personally or by telephone, and explains the services available, payment categories, and billing procedures
  • Manages check-in and check-out functions
  • Schedule prep day before verifying insurance/outstanding liabilities/medical record/informing patients of copay and deductibles
  • Schedules appointments/tests/procedures
  • Directs walk-in patients and emergencies as per established policies and procedures
  • Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures
  • Answers all incoming calls and route them to the appropriate staff
  • Reviews daily clinic schedule to ensure appropriate authorizations/co-pays
  • Makes reminder calls for next day appointments
  • Follows up on “no show” patients on a daily basis
  • Provides excellent customer service and assistance to patients of the practice
  • Pulls faxes and disseminate to the appropriate individual
  • Oversees petty cash, close batches, post co-pays to batches, and End of Day balancing of the cash drawers
  • Arranges transportation/interpretation for patients if needed
  • Scan documents into Athena

Requirements:

  • At least 1 years’ experience preferred
  • Verification of insurance experience
  • Bilingual Preferred
  • High School Diploma or GED
  • At least 1 year of customer service skills and experience
  • Previous experience with Athena system a plus
  • Ability to plan, coordinate and organize front office tasks and workflow
  • Excellent customer service and communication skills
  • Excellent communication skills, ability to take initiative, work well with an established team
  • Excellent organizational skills
  • Attention to detail computer skills using Microsoft software, scheduling software and email applications
  • The ability to work in a constant state of alertness and in a safe manner

Nice to have:

  • Bilingual
  • Previous experience with Athena system
What we offer:
  • Medical
  • dental
  • vision
  • short-term and long-term disability
  • life insurance
  • paid time off
  • 401K plan

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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Integrated Medical Services, Inc. - All Job Offers
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