Front Office Representative

• Coordinates and manages physician clinic schedules
• Welcomes patients as they contact the office either personally or by telephone, and explains the services available, payment categories, and billing procedures
• Manages check-in and check-out functions. Verifies demographics of new patients and scanning insurance cards for the medical file. Give patient forms prior to meeting with the provider and verify that the patient has completed the forms completely and accurately, including signature and date. Adds completed forms to the medical file
• Schedule prep day before verifying insurance/outstanding liabilities/medical record/informing patients of copay and deductibles
• Schedules for appointments/tests/procedures. Directs walk-in patients and emergencies as per established policies and procedures
• Receive direct and relay telephone messages
• Collects co-pays. Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient
• Collects deposits or co-pays/deductibles prior to the patient being seen by the provider by established policies and procedures. Reviews account for balances due.
• Inform patients of their outstanding balance, collects said balance, and issues cash receipt when monies are collected
• Answer all incoming calls and route them to the appropriate staff, phones must be answered within 3 rings and phone ring volume must be turned up to level 5
• Maintain and keep an updated scanning/filing system
• Have an understanding of insurance referral processes
• Ability to multi-task and execute delegated duties
• Perform other duties as assigned

• At least 1 year of customer service skills and experience
• Excellent customer service and communication skills
• Ability to plan, coordinate and organize front office tasks and workflow
• Excellent communication skills, ability to take initiative, work well with an established team
• High School Diploma or GED

• Bilingual Spanish/English
• Previous experience with Athena system

medical, dental, vision, short-term and long-term disability, life insurance, paid time off, 401K plan