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Integrated Medical Services, Inc. Logo Integrated Medical Services, Inc. · Customer Service

Front Office Representative

United States, Avondale · Job Posted May 27, 2026
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Job Description

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow. IMS Care Center is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office Representative in our Multi-Specialty clinic. The Front Office Representative is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

Job Responsibility

  • Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow
  • Check patients in and out
  • Receive direct and relay telephone messages
  • Efficient patient scheduling
  • Maintain and keep an updated scanning/filing system
  • Have an understanding of insurance referral processes
  • Provide word-processing and secretarial support
  • Ability to multi-task and execute delegated duties

Requirements

  • At least 1 year experience preferred
  • Verification of insurance experience preferred
  • Bilingual Spanish/English a plus
  • Computer skills using Microsoft software, scheduling software and email applications
  • High School Diploma or GED

Nice to have

Bilingual Spanish/English

What we offer

  • Medical
  • Dental
  • Vision
  • Short-term disability
  • Long-term disability
  • Life insurance
  • Paid time off
  • 401K plan
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