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Front Office Representative

United States, Sun City · Job Posted March 01, 2026
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Job Description

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow. IMS is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office is in our Primary Care Clinic in Sun City. The Front Office is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients. Joining IMS is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do. If this sounds like the workplace for you, apply now!

Job Responsibility

  • Provide office support to front office staff to ensure efficiency and effectiveness of office flow
  • Check patients in and out
  • Receive direct and relay telephone messages
  • Efficient patient scheduling
  • Maintain and keep an updated scanning/filing system
  • Have an understanding of insurance referral processes
  • Provide word-processing and secretarial support
  • Ability to multi-task and execute delegated duties
  • Answer the phone
  • Schedule patients
  • May assist with insurance authorization/verification and other office functions
  • Heavy phone support and customer service with patients

Requirements

  • At least 1 year customer service experience preferred
  • Previous experience with Athena system a plus
  • Excellent customer service and communication skills
  • Attention to detail
  • Excellent organizational skills
  • Computer skills using Microsoft software, scheduling software, and email applications
  • High School Diploma or GED

Nice to have

  • Previous experience with Athena system a plus
  • At least 1 year customer service experience preferred

What we offer

  • Medical, Dental, and Vision benefits
  • 401k match available
  • Paid Time Off
  • Short-term and long-term disability
  • Life insurance
  • Lucrative 401K plan

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Expiration Date
Until further notice
Flip Icon
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