Front Office Representative

• Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow
• Check patients in and out
• Answers all incoming calls and route them to the appropriate staff
• Answer all incoming calls and route them to the appropriate staff, relay telephone messages
• Efficient patient scheduling
• Collects co-pays. Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by patient
• Maintain and keep an updated scanning/filing system
• Have an understanding of insurance referral processes
• Ability to multi-task and execute delegated duties

• At least 1 year of customer service skills and experience
• Ability to communicate, ability to take initiative, work well with an established team
• Excellent organizational skills
• Attention to detail
• Computer skills using Microsoft software, scheduling software, and email applications
• The ability to work in a constant state of alertness and in a safe manner
• Must be able to multitask several phone lines
• High School Diploma or equivalent
• Basic Life Support certification

• Previous experience with Athena system
• Bilingual

Medical, dental, vision, short-term and long-term disability, life insurance, paid time off, 401K plan