Front Office Representative

• Coordinates and manages physician clinic schedules
• Welcomes patients as they contact the office either personally or by telephone, and explains the services available, payment categories, and billing procedures
• Manages check-in and check-out functions. Verifies demographics of new patients and scanning insurance cards for the medical file
• Schedule prep day before verifying insurance/outstanding liabilities/medical record/informing patients of copay and deductibles
• Check patients in and out
• Schedules for appointments/tests/procedures. Directs walk-in patients and emergencies as per established policies and procedures
• Answer all incoming calls and route them to the appropriate staff, relay telephone messages
• Collects co-pays. Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by patient
• Maintain and keep an updated scanning/filing system
• Have an understanding of insurance referral processes
• Ability to multi-task and execute delegated duties

• At least 1 year of customer service skills and experience
• Ability to communicate, ability to take initiative, work well with an established team
• Excellent organizational skills
• Attention to detail
• Computer skills using Microsoft software, scheduling software, and email applications
• The ability to work in a constant state of alertness and in a safe manner
• Must be able to multitask several phone lines
• High School Diploma or equivalent

• Previous experience with Athena system a plus
• Bilingual Preferred

medical, dental, vision, short-term and long-term disability, life insurance, paid time off, 401K plan