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IMS is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office Representative in our Cardiology department in Phoenix. The Front Office Representative is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.
Job Responsibility:
Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow
Check patients in and out
Receive direct and relay telephone messages
Efficient patient scheduling
Maintain and keep an updated scanning/filing system
Have an understanding of insurance referral processes
Provide word-processing and secretarial support
Ability to multi-task and execute delegated duties
Requirements:
At least 1 year customer service skills and experience
Bilingual Required
High School Diploma or GED
Previous experience with Athena system
Nice to have:
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well