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Front Office Representative - Primary Care

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Integrated Medical Services, Inc.

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Location:
United States , Avondale

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow. IMS is searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office is in our Primary Care clinic in Avondale. The Front Office is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

Job Responsibility:

  • Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow
  • Check patients in and out
  • Receive direct and relay telephone messages
  • Efficient patient scheduling
  • Maintain and keep an updated scanning/filing system
  • Have an understanding of insurance referral processes
  • Provide word-processing and secretarial support
  • Ability to multi-task and execute delegated duties

Requirements:

  • Previous experience with Athena system a plus
  • Excellent customer service and communication skills
  • Ability to plan, coordinate and organize front office tasks and workflow
  • Excellent communication skills, ability to take initiative, work well with an established team
  • Excellent organizational skills
  • Attention to detail
  • Computer skills using Microsoft software, scheduling, software and email applications
  • The ability to work in a constant state of alertness and in a safe manner
  • High School Diploma or GED
  • At least 1 year customer service experience preferred

Nice to have:

  • Previous experience with Athena system
  • At least 1 year customer service experience
What we offer:
  • Medical
  • Dental
  • Vision
  • Short-term disability
  • Long-term disability
  • Life insurance
  • Paid time off
  • Lucrative 401K plan

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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