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Headquartered in Phoenix, IMS is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow. IMS is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office Representative in our Neurology department in Phoenix. The Front Office Representative is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.
Job Responsibility:
Provide office support to front office staff
Check patients in and out
Receive direct and relay telephone messages
Efficient patient scheduling
Maintain and keep an updated scanning/filing system
Have an understanding of insurance referral processes
Provide word-processing and secretarial support
Ability to multi-task and execute delegated duties
Heavy on phone support and customer service with patients
This position requires travel
Requirements:
At least 1 year of customer service experience
Computer skills, using Microsoft software, scheduling software, and email applications