Front Office Representative - Gastroenterology - PRN Job at Integrated Medical Services, Inc. (Avondale)

Job Description

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow. IMS Care Center is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office Representative in our Gastro clinic, Avondale. The Front Office Representative is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients. **********THIS IS A PRN POSITION**********

Job Responsibility

Coordinates and manages physician clinic schedules
Welcomes patients as they contact the office either personally or by telephone, and explains the services available, payment categories, and billing procedures
Manages check-in and check-out functions
Verifies demographics of new patients and scanning insurance cards for the medical file
Give patient forms prior to meeting with the provider and verify that the patient has completed the forms completely and accurately, including signature and date
Adds completed forms to the medical file
Schedule prep day before verifying insurance/outstanding liabilities/medical record/informing patients of copay and deductibles
Schedules for appointments/tests/procedures
Directs walk-in patients and emergencies as per established policies and procedures
Collects co-pays
Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient
Collects deposits or co-pays/deductibles prior to the patient being seen by the provider by established policies and procedures
Reviews account for balances due
Inform patients of their outstanding balance, collects said balance, and issues cash receipt when monies are collected
Answer all incoming calls and route them to the appropriate staff, phones must be answered within 3 rings and phone ring volume must be turned up to level 5
Reviews daily clinic schedule to ensure appropriate authorizations/co-pays
Works closely with clinical staff to assure smooth patient flow and cut down on waiting time
Make reminder calls for appointments the next day
Follows up on "no show" patients daily
Scan documents into Athena
Performs other duties as assigned

Requirements

At least 1 year of customer service skills and experience
High school diploma or equivalent
Previous experience with Athena systems a plus
Excellent customer service and communication sills
Ability to plan, coordinate and organize front office tasks and workflow
Excellent communication skills, ability to take initiative work well with an established team
Excellent organizational skills
Attention to detail
Computer skills using Microsoft software, scheduling software, and email applications

Nice to have

Previous experience with Athena systems
Computer skills using Microsoft software, scheduling software, and email applications

What we offer

medical
dental
vision
short-term and long-term disability
life insurance
paid time off
401K plan

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Front Office Representative - Gastroenterology - PRN

Job Description

Job Responsibility

Requirements

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