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Front Office Representative-Cardiology

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Integrated Medical Services, Inc.

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Location:
United States , Avondale

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow. IMS Care Center is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office Representative for our Cardiology clinic in Avondale. The Front Office Representative is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

Job Responsibility:

  • Answering the phone
  • scheduling patients
  • check in and check out
  • assist with insurance authorization/verification
  • heavy phone support and customer service with patients
  • Coordinates and manages physician clinic schedules
  • Welcomes patients
  • Manages check-in and check-out functions
  • Verifies demographics of new patients and scanning insurance cards for the medical file
  • Schedule prep day before verifying insurance/outstanding liabilities/medical record/informing patients of copay and deductibles
  • Schedules appointments/tests/procedures
  • Directs walk-in patients and emergencies
  • Collects deposits or co-pays/deductibles prior to the patient being seen by the provider
  • Answers all incoming calls and route them to the appropriate staff
  • Reviews daily clinic schedule to ensure appropriate authorizations/co-pays
  • Works closely with clinical staff to assure smooth patient flow and cut down on waiting time
  • Makes reminder calls for next day appointments
  • Follows up on no show patients on a daily basis
  • Provides excellent customer service and assistance to patients of the practice
  • Pulls faxes and disseminate to the appropriate individual
  • Oversees petty cash, close batches, post co-pays to batches, and End of Day balancing of the cash drawers
  • Notifies manager of any reconciliation shortages immediately
  • Arranges transportation/interpretation for patients if needed
  • Scan documents into Athena

Requirements:

  • At least 1 year of customer service skills and experience
  • High School Diploma or GED
  • Ability to plan, coordinate and organize front office tasks and workflow
  • Excellent customer service and communication skills
  • Excellent communication skills, ability to take initiative, work well with an established team
  • Excellent organizational skills
  • Attention to detail computer skills using Microsoft software, scheduling software and email applications
  • The ability to work in a constant state of alertness and in a safe manner

Nice to have:

  • Previous experience with Athena system
  • Bilingual Spanish/ English
What we offer:
  • medical
  • dental
  • vision
  • short-term disability
  • long-term disability
  • life insurance
  • paid time off
  • lucrative 401K plan

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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