Front Office Receptionist

• Welcome and assist guests warmly at the resort, ensuring a positive first and last impression
• Handle guest check-in, check-out, cashiering, and reservations in line with resort standards
• Manage telephone operations, including answering and transferring calls, wake-up calls, and providing accurate information on resort facilities and services
• Anticipate guest needs, resolve concerns promptly, and deliver personalized touches to enhance the guest experience
• Maintain accurate guest records and history, following hotel credit and cash handling policies
• Provide travel support, including issuing tickets, amending itineraries, and arranging transportation
• Recommend and upsell room types, facilities, and services in a personalized manner
• Assist with departmental supplies requisition and maintain proper equipment handling
• Participate in team briefings, meetings, and scheduled training sessions
• Stay informed on resort events, services, and key personnel to provide up-to-date information to guests
• Adhere to grooming, hygiene, safety, and code of conduct standards at all times
• Perform any additional duties as assigned

• Good command of English, with sound math and psychometric abilities
• Written & spoken fluency in Chinese/ Mandarin (any other languages would be an added advantage)
• Completion of O Levels, Technical education in Hospitality is preferred
• 1–2 years of relevant experience in 5* Hotels or Resorts
• A natural sense of finesse, personal flair, and professionalism
• Passion for guest service and a positive attitude with upward mobility potential

Any other languages would be an added advantage

• Career growth opportunities both within Maldives and worldwide at other Four Seasons properties
• Competitive pay scheme along with a fair share of service charge on monthly basis
• Complimentary rooms nights based on your service period with the Four Seasons
• Four Share furnished accommodation
• All the meals in Employee Restaurant
• Use of our Employee Gym & outdoor sports facilities
• Employee Lounge equipped with foosball table, pool table, table tennis, PS5 & TV
• Free WIFI in employee lounge and living areas
• A Maldivian work permit will be provided by the resort