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As Front Office Receptionist, you will be the first point of contact for our guests — ensuring their stay begins and ends with a smile.
Job Responsibility:
Warmly greeting guests on arrival and departure, ensuring a friendly, professional welcome
Managing check-in and check-out processes, verifying guest details, issuing room keys — delivering a smooth and efficient guest experience
Handling guest enquiries, room reservations, and requests for additional services (e.g. dinner or porter bookings)
Maintaining up-to-date guest records, ensuring accurate posting of charges, and following property management system procedures
Collaborating with other departments (housekeeping, reservations, concierge) to fulfil guest needs and ensure a seamless stay
Promoting hotel services and amenities, contributing to upselling opportunities where appropriate
Upholding the high standards of hospitality, professionalism, and guest care that define Radisson Blu
Requirements:
A friendly, welcoming personality with a genuine passion for guest service — hospitality experience is a plus but not essential
Strong communication skills and a “can-do” attitude
ability to work well under pressure in a busy hotel environment
Good computer / IT skills — experience with hotel PMS or reservation systems (e.g. Opera) is advantageous
Flexibility to work varying shifts (including evenings/weekends) as required in a hotel setting
Strong attention to detail, reliability, and teamwork
Nice to have:
Hospitality experience
Experience with hotel PMS or reservation systems (e.g. Opera)
What we offer:
Access to structured Learning & Development programmes, including the Trainee Management Development Programme (leading to a fully funded BA in Hotel Management)
A supportive and inclusive workplace that values team spirit, personal growth, and employee well-being
Opportunities for internal mobility
Employee benefits that support work-life balance and staff welfare