Front Office Receptionist

• Go above and beyond to exceed guest expectations and ensure every stay is a cherished experience
• Provide smooth and personalised check-in/check-out services while attentively managing guest preferences and requests
• Collaborate with other departments to maintain seamless communication for flawless guest experiences
• Answer calls and respond to emails efficiently and professionally
• Process payments and maintain meticulous records of all financial transactions
• Ensure the front desk and lobby areas are always well presented and welcoming
• Handle guest information with the utmost care and maintain strict confidentiality standards
• Embody the essence of our distinguished brand through impeccable conduct and a welcoming demeanour

• Previous experience in a similar role within the hospitality industry is preferred
• Excellent interpersonal and communication skills, with a friendly and approachable attitude
• Strong organisational skills, with great attention to detail
• Proficiency in Opera is highly desirable
• A passion for delivering exceptional customer service
• Fluent in English
• additional language proficiency is a plus
• Availability to work flexible hours, including weekends and holidays
• Must be entitled to work in the UK as this position is not eligible for sponsorship

additional language proficiency

• Competitive compensation package, including departmental incentives and annual bonus of £1.300,00 per year
• Free Stays in the UK or Ireland (4 nights/year)
• Employee Benefit Card – Discounted rates at Accor properties worldwide
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast
• Complimentary Meals While on Duty
• Special Rates in F&B, Rooms & Spa
• Be Part of the Largest Hospitality Group in Europe
• Exceptional Training and Development Opportunities through Apprenticeship Program
• Global Growth Opportunities
• Employee Assistance Program with 24/7 GP Access
• Social Events and Activities