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Citi Logo Citi · IT - Software Development

Front Office Production Support Senior Analyst Vice President

United States, New York Employment contract 142320.00 - 213480.00 USD / Year · Job Posted May 29, 2026
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Job Description

The Fixed Income Rates production support group provides direct support to a diverse set of trading desks all trading under the “Rates” banner. Your responsibilities will be aligned to supporting platform and tools that the front office business & traders needs to facilitate its franchise within Citi, providing exposure to the entire breadth of the Rates Technology. We are the first line of technical defense as we work closely with partners in our business including Trading, Sales, Operations & Risk and Controls to operate stable platforms to enable us to the be the best for our clients. The successful candidate will be responsible for production management of our suite of core Rates (G10 and Local Markets) applications, working through problems, and dealing with user issues. The candidate will also be responsible for driving engineering initiates, improving process workflows, and eliminating toil through automation by building/implementing solutions.

Job Responsibility

  • Direct Front Office Support Experience: 3+ years of proven experience providing technical support directly to Front Office within a financial institution
  • Financial Product Expertise: Hands-on experience with financial products, with a strong preference for Fixed Income/Rates
  • Technical Proficiency: Demonstrated hands-on technical experience, (Linux environment preferred), including system administration, bash scripting, relational databases
  • Production Support: Know procedures around incident handling, including identification, triage, escalation, communication, troubleshooting, resolution, post-incident review and prevention

Requirements

  • Direct Front Office Support Experience: 3+ years of proven experience providing technical support directly to Front Office within a financial institution
  • Financial Product Expertise: Hands-on experience with financial products, with a strong preference for Fixed Income/Rates
  • Technical Proficiency: Demonstrated hands-on technical experience, (Linux environment preferred), including system administration, bash scripting, relational databases
  • Production Support: Know procedures around incident handling, including identification, triage, escalation, communication, troubleshooting, resolution, post-incident review and prevention
  • 6-10 years' experience
  • Communicating directly with US Govies, IRD, Repo traders
  • Understanding of Bonds, Swaps, Repo, trading, risk and pricing
  • Python, Grafana, Linux, SQL, KDB knowledge
  • Good understanding of incident management with ServiceNow, JIRA
  • Practical problem solving and strategic thinking skills
  • Demonstrated leadership, interpersonal skills and relationship building skills
  • Service oriented attitude
  • Ability to work in a fast-paced environment
  • Experience working or leading requirement gathering efforts for multiple large development projects at one-time
  • Proficient using basic technical tools and systems
  • Good interpersonal and communication skills
  • Bachelor’s/University degree

What we offer

  • medical
  • dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays
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