Front Office Overnight Supervisor, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Melbourne

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

AC Hotel by Marriott Melbourne Southbank is seeking a pro-active, creative and responsible Front Office Overnight Supervisor to join our Front Office Overnight team at night shifts, providing leadership and support, assisting with guest arrivals/departures, and fostering team motivation.

Job Responsibility:

Supervise the overnight front office, and wider hotel operation, supporting them with general operational tasks
Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations
Assist late arrival guests and early departing guests through the overnight check in and departure process
Assist guests with late night general enquiries, including general after-hours housekeeping requests, engaging and inspiring guests through each guest experience
Manage and coordinate the daily night pack reports
Manage hand overs between departments
Build and strengthen relationships with existing and new customers to enable future bookings
Take guest reservations and perform cash handling & credit card responsibilities
Oversee service standards whilst identifying and implementing improvement initiatives
Provide motivation and support to our overnight front office staff
Plan and execute team building activities so associates feel part of the global family

Requirements:

Experience with OPERA Cloud or similar
Previous experience working in an overnight Front Office team
An eye for detail, with a data detailed mindset
Ability to self-manage and coordinate tasks
Relevant experience in a similar supervisory role
Working rights in Australia
Enthusiastic to escalate and grow your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude
A true night owl - overnight shifts are from 11PM to 7AM

What we offer:

Exclusive GLOBAL staff discounts on food and beverage and hotel rooms
Be part of Life with the Works program, flexible working hours & locations, sabbatical leave, paid leave during birthday month
Grow, develop, and progress with internationally recognised training programs and career opportunities
Weekly staff meals
Genuine care for associates’ physical, emotional and financial wellbeing through Employee Assistance Program
Opportunity to receive Employee Referral Incentives
Work for the Largest Hotel Network in the World which values equality, diversity, and inclusiveness

Additional Information:

Job Posted:
September 02, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Front Office Overnight Supervisor