Front Office Overnight Manager, Marriott Bonvoy

Front Office Overnight Manager

Marriott Bonvoy

Location:
Australia, Melbourne

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Job Responsibility:

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
develops specific goals and plans to prioritize, organize, and accomplish your work
handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results
supervises and manages employees
ensures employees understand customer service expectations and parameters
responds to and handles guest problems and complaints.

Requirements:

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required.

What we offer:

Equal opportunity employer environment
commitment to non-discrimination based on disability, veteran status, or other basis protected by law.

Additional Information:

Job Posted:
August 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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