Front Office Night Supervisor Job at 360 Resourcing Solutions (Heckfield)

Front Office Night Supervisor

360 Resourcing Solutions

Location:
United Kingdom , Heckfield

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

30000.00 GBP / Year

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Job Description:

Heckfield is a living place: a Georgian family home lovingly restored to its classic origins and rewoven into 400-acres of Hampshire. Elegantly evolving, resolutely natural, we’re a beautiful piece of English history that redefines the idea of a hotel. We springboard from a storied past, celebrating the slow-and-simple now: a country haven — less than an hour from London — sculpted over centuries by ancient heather, woodland and meadow. We are now looking for a Front Office - Night Supervisor to join our friendly Front Office team. At Heckfield we pride ourselves on providing training, development and a chance to progress within the company. If you would like to work in a collaborative and creative environment, please apply now.

Job Responsibility:

To manage the hotel throughout the night and ensure our guests experience the same “wow” of Heckfield Place whatever time of day or night, ensuring the team maintain exceptionally high standards of service delivery through awareness of guest preferences.

Requirements:

Effective communication and organisational skills
Ability to deliver exceptional customer service and anticipate guests needs
A positive ‘can-do’ and “want to do it” attitude - extremely service orientated, proactive and decisive
Attention to detail
Ability to work well under pressure, keep calm and act responsibly in cases of emergency
To ensure all guest luggage is appropriately labelled and always delivered or collected from the correct room, as instructed by the Night Manager or Assistant Night Manager
To serve food and drink to company standards and be aware of Licensing Laws and Basic Food Hygiene
To make every effort possible to exceed guest expectations, ascertaining as much information about our guests as possible and ensuring it is recorded in the PMS and Daily Memo
To ensure the “Night Audit” is completed every night after checking if all guests are checked in and rates are accurate, and all necessary reports are prepared and distributed
To be the senior member of staff on duty when covering annual leave of the Night Manager or Assistant Night Manager
To assist with driving hotel and guest vehicles when needed
Being one of the hotel’s first aiders and fire marshals – training provided

What we offer:

Basic salary of £ 30,000 PA
Tronc (Allocation for 2025 was £7,800+ per annum/ person based on full time hours)
Increased holiday allowance
Vitality healthcare cover
Employee assistance programme
Life assurance scheme (from day one, covering up to 2x your annual salary)
50% F&B discount when dining in our restaurants
Company sick pay
Enhanced maternity pay
Enhanced paternity pay
Recruit a Friend bonus (£1000)
Monthly employee recognition scheme
Annual employee parties
New baby gift
Free staff meals
50% discount on Wildsmith Skin products
Heckfield Plus - online discounts
Christmas gift

Additional Information:

Job Posted:
April 11, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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