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Front Office Night Shift Leader

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Marriott Bonvoy

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Location:
Italy , Forte dei Marmi

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

EXACTLY LIKE NOTHING ELSE: JOIN THE VISION AT THE HOTEL PRINCIPESSA FORTE DEI MARMI. Forte dei Marmi | A New Chapter in Hospitality. At the Autograph Collection, we believe in the power of the individual story. Hotel Principessa Forte dei Marmi is our newest narrative—a bold architectural statement in Forte dei Marmi that blurs the lines between a luxury retreat and a high-energy, 24/7 sophisticated social club. Inspired by the eclectic elegance of the 20th century and infused with colonial accents from distant shores, Hotel Principessa Forte dei Marmi is a cosmopolitan place designed for the modern wanderer. We are not just building a hotel; we are curating a vibrant atmosphere where relaxed hospitality meets an exciting, round-the-clock pulse.

Job Responsibility:

  • Complete designated cashier and closing reports in the computer system
  • Review shift logs/daily memo books and document pertinent information in logbooks
  • Contact appropriate individual or department as necessary to resolve guest call, request, or problem
  • Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key
  • Sell a room/accommodation to guests without reservations based on availability
  • Ensure rates match market codes and that any exceptions are documented
  • Ensure checks that come from outlets are scanned and charged to room
  • Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees
  • serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
  • Report accidents, injuries, and unsafe work conditions to manager
  • complete safety training and certifications
  • Follow all company policies and procedures
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • Welcome and acknowledge all guests according to company standards
  • anticipate and address guests’ service needs
  • assist individuals with disabilities
  • thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Ensure adherence to quality expectations and standards
  • Stand, sit, or walk for an extended period of time or for an entire work shift
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • 1 year of supervisory experience preferred

Additional Information:

Job Posted:
April 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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