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Front Office/Medical Receptionist

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Humana

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Location:
United States , Loxahatchee

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Category:
Office Administration

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Contract Type:
Employment contract

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Salary:

38000.00 - 45800.00 USD / Year
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Job Description:

Become a part of our caring community and help us put health first. As a receptionist, you'll ensure every patient feels valued from the moment they arrive, functioning as the welcoming face of our healthcare facility. Working onsite, you will report to the Manager, Clinic/Center Administration. You'll manage front desk operations, support clinical staff, and help maintain a smooth and compassionate environment. This role is ideal for someone who excels in a dynamic setting and enjoys making a positive impact on others.

Job Responsibility:

  • Greet patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere
  • Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to ensure efficient flow
  • Maintain accurate and confidential patient records using EMR and CRM systems
  • Update patient accounts and collect copays when needed
  • Handle incoming calls, respond to inquiries, and provide general information and empathy
  • Keep the reception area clean, stocked, and organized
  • Help with supply orders, inventory management, and courier coordination

Requirements:

  • High School Diploma or GED
  • 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
  • Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
  • Excellent customer service and phone etiquette
  • Team player with a positive attitude
  • Ability to multitask in a fast-paced environment
  • Attention to detail and highly organized
  • Knowledge of MS Office (Word, Excel, Outlook, Access)

Nice to have:

  • Value-based care model experience
  • Knowledge of Medical Terminology
  • Experience with EMR Systems (Electronic Medical Records)
  • Bilingual in English and Spanish
What we offer:
  • Health benefits effective day 1
  • Paid time off, holidays, volunteer time and jury duty pay
  • Recognition pay
  • 401(k) retirement savings plan with employer match
  • Tuition assistance
  • Scholarships for eligible dependents
  • Parental and caregiver leave
  • Employee charity matching program
  • Network Resource Groups (NRGs)
  • Career development opportunities

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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