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Marriott Bonvoy Logo Marriott Bonvoy · IT - Administration

Front Office Manager

India, Sohna · Job Posted June 15, 2026
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Job Description

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

Job Responsibility

  • Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided
  • Represents property management in resolving any guest related situation
  • Manages the flow of questions and directs guests within the lobby
  • Serves as Guest Relations Manager and handles the tracking of service issues
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
  • Advocates sound financial/business decision making
  • Demonstrates honesty/integrity
  • Leads by example
  • Supervises and manages employees
  • Manages all day-to-day operations
  • Develops specific goals and plans to prioritize, organize, and accomplish your work
  • Handles complaints, settling disputes, and resolving grievances and conflicts
  • Maintains a strong working relationship with all departments
  • Intervenes in any guest/employee situation as needed
  • Ensures regular on-going communication with employees
  • Comprehends budgets, operating statements and payroll progress reports
  • Provides services that are above and beyond for customer satisfaction
  • Improves service by communicating and assisting individuals
  • Manages day-to-day operations
  • Serves as a leader in displaying outstanding hospitality skills
  • Sets a positive example for guest relations
  • Responds to and handles guest problems and complaints
  • Empowers employees to provide excellent customer service
  • Observes service behaviors of employees and provides feedback
  • Strives to improve service performance
  • Provides immediate assistance to guests
  • Ensures employees understand customer service expectations
  • Participates in the development and implementation of corrective action plans
  • Implements the customer recognition/service program
  • Ensures property policies are administered fairly and consistently
  • Manages payroll administration
  • Identifies developmental needs and coaches
  • Provides guidance and direction to subordinates
  • Participates in employee progressive discipline procedures
  • Uses all available on the job training tools
  • Solicits employee feedback
  • Supervises on-going training initiatives and conducts training
  • Participates in employee performance appraisal process
  • Provides information to supervisors, co-workers, and subordinates
  • Analyzes information and evaluating results
  • Informs and/or updates executives, peers and subordinates
  • Maintains high visibility in public areas during peak times
  • Understands and can implement all emergency plans
  • Performs Front Desk duties in high demand times

Requirements

  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
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