Front Office Manager Job at Solomon Page (New York)

New

Front Office Manager

Responsible for all front office functions and staff. Areas of responsibility in...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in the guest services, front desk, or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
2 years experience in the guest services, front desk, or related professional area.

Job Responsibility

Responsible for all front office functions and staff
Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop
Directs and works with managers and employees to execute front office operations including guest arrival and departure procedures
Strives to improve guest and employee satisfaction and maximize financial performance of the department.

Fulltime

New

Front Office Manager

The Front Office Manager is responsible for overseeing all front office operatio...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Minimum of 2 years of experience as a Front Office or Assistant Front Office Manager or an equivalent leadership role within Front Office Operations in a luxury hotel or upscale hospitality environment
Excellent personal presentation and interpersonal skills
Excellent reading, writing, and oral proficiency in English language
Must be able to speak, read, and write Bahasa Malaysia
Must have the right to work in Malaysia

Job Responsibility

Lead and collaborate on the entire guest journey from arrival to departure, ensuring every interaction reflects Four Seasons standards of warmth, precision and personalised care
Maintain a visible presence in the lobby during peak periods, personally engaging with all guests and coordinating pre-arrival planning and special requests
Monitor guest satisfaction through surveys and feedback platforms, review glitches daily and take ownership of service recovery with empathy and timely resolution
Implement preventive measures to reduce recurring issues and convert insights into continuous improvement actions
Recruit, train and mentor team members, fostering a positive culture built on the Four Seasons Golden Rule
Conduct performance evaluations, provide coaching and development plans, and maintain succession strength
Promote team member wellbeing through fair scheduling, recognition and open communication
Manage labour planning, including day-to-day scheduling, annual leave planning and overtime control
Monitor labour productivity and costs, ensuring compliance with policies and alignment with business needs and budget targets
Oversee daily Front Office operations, including room assignments, billing accuracy, cashier balancing, credit compliance and direct billing processes

What we offer

Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for employee uniforms
Complimentary employee meals

Fulltime

Front Office Manager

Four Seasons is powered by our people. We are a collective of individuals who cr...

Location

United States of America , Fort Lauderdale

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

The ability to direct and control the activities of the Front Office, Telephone, Concierge, Departments in order to ensure adherence to Four Seasons standards, policies and procedures
The ability to ensure a smooth operation of registration and cashiering functions of the Front Office
The ability to direct all activities of the Assistant Managers and Night Manager to ensure communication and follow-up on any problems, guest requests, special requirements, etc.
The ability to interview and hire new employees and ensure they are correctly trained and take corrective action as required
The ability to discipline staff in accordance with Four Seasons policy and conduct performance reviews as scheduled
The ability to review daily arrivals, VIPs, special request, group needs, room assignments and coordinates with Housekeeping Department the needs of guests
The ability to escort VIP and return guests to their rooms
The ability to keep the Rooms Division Manager informed of all activities of Front Office, Telephone, Concierge Departments
The ability to handle guest complaints and keep management informed as necessary
The ability to work with the Reservations Manager on room availability and selling strategy to maximize occupancy, revenue and rate

Job Responsibility

The Front Office Manager directs the activities of the Front Office, Guest Services, Guest Relations and Concierge Departments to create a welcoming experience

What we offer

Inclusive and diverse employee engagement events all year-round
Complimentary hotel stays
Competitive wages
Medical
Dental
Vision
401K
Complimentary meals

Fulltime

Front Office Manager

Reporting to the Director of Front Office, your responsibilities and essential j...

Location

United States , Chicago

Salary:

65000.00 - 75000.00 USD / Year

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

High school Diploma or equivalent education required. Bachelor’s Degree preferred
2-4 years of experience in leadership role, or equivalent
Ability to perform and oversee nightly audit functions including balancing daily revenue and posting corrections
Skilled in handling guest complaints professionally and diplomatically during minimal staffing hours
Comfortable working independently and making critical decisions without upper management onsite
Strong knowledge of hotel operations including Front Desk, Concierge, Bell, Guest Services and solid knowledge of front desk protocol and experience working with high profile guests
Strong knowledge of property management systems such as Opera, SynXis
Strong verbal and written communication skills in English
Must be able to stand or walk a minimum eight-hour shift
Must be observant and quick to respond to various situations while also multitasking and handling stressful situations

Job Responsibility

Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional, friendly and engaging service
Provide leadership while fostering a compassionate, collaborative work environment
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Maximize rooms revenue through participating in upsells, loyalty enrollments, and supporting agreed upon Revenue Management strategies and practices
Responsible for all hotel operations during overnight shift hours, focusing on front office operations, night audit and hotel safety/security
Ensure timely, accurate and complete reporting of daily operational packets, in compliance with prescribed auditing guidelines

What we offer

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities
Competitive wages and benefits

Fulltime

Front Office Manager

What You’ll Do Lead daily Front Office operations, ensuring exceptional guest se...

Location

United States , Wilmington

Salary:

Not provided

PM Hotel Group

Expiration Date

Until further notice

Requirements

An accomplished hospitality professional with 3–5 years of front office management experience in a luxury or full-service hotel environment
A confident leader who inspires and develops teams through mentorship, communication, and example
Detail-oriented and analytical, with strong financial acumen and experience managing departmental budgets
Proficient in hotel management systems (Opera PMS preferred) and familiar with revenue and forecasting principles
Adaptable and composed under pressure, with a genuine passion for creating memorable guest experiences
Flexible to work varied shifts, including weekends and holidays, as business demands

Job Responsibility

Lead daily Front Office operations, ensuring exceptional guest service and smooth coordination across all shifts
Manage, train, and develop the front office leadership team and line-level associates, fostering a culture of hospitality and accountability
Collaborate with Housekeeping, Engineering, Sales, and Food & Beverage to ensure guest satisfaction and seamless service delivery
Oversee staffing, scheduling, budgeting, and payroll for the Front Office department
Monitor guest feedback, service scores, and online reviews, taking proactive measures to maintain excellence
Ensure compliance with safety, brand, and operational standards, including cash handling and audit procedures
Serve as Manager on Duty, representing hotel leadership and responding to guest concerns with professionalism and care
Contribute to strategic planning and continuous improvement initiatives aligned with hotel goals and PM Hotel Group standards

What we offer

Partial relocation offered

Fulltime

Front Office Manager

Hyde Melbourne Place is not your typical hotel - it's a lifestyle destination wh...

Location

Australia , Melbourne

Salary:

Not provided

Accor

Expiration Date

Until further notice

Requirements

Previous experience in a Front Office Manager or senior Front Office leadership role within a hotel environment
Strong operational knowledge of hotel Front Office functions and systems
Great leadership and people management skills
A passion for delivering outstanding guest service
Strong communication, organisational and problem-solving abilities
Experience managing budgets, labour costs and performance metrics
Flexibility to work across a rotating roster, including weekends and public holidays.

Job Responsibility

Leading, mentoring and developing the Front Office team to deliver exceptional guest experiences
Overseeing all Front Office operations including reception, guest services and night audit
Driving service standards and ensuring guest satisfaction targets are achieved
Managing team rostering, labour costs and productivity
Handling guest feedback and resolving escalated issues professionally and efficiently
Supporting recruitment, onboarding and ongoing training of team members
Ensuring compliance with hotel policies, procedures and brand standards
Collaborating with other departments to ensure a seamless guest journey.

What we offer

Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
Access to Accor's ALL Heartists program, offering exclusive discounts, offers, and experiences at Accor hotels and partner locations
Benefit from great offers from our numerous cooperation partners
A competitive package and plenty of opportunity for development.

Fulltime

Front Office Manager

Serves as the property Manager on Duty and oversees all property operations, ens...

Location

India , Sohna

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided
Represents property management in resolving any guest related situation
Manages the flow of questions and directs guests within the lobby
Serves as Guest Relations Manager and handles the tracking of service issues
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Advocates sound financial/business decision making
Demonstrates honesty/integrity
Leads by example
Supervises and manages employees
Manages all day-to-day operations

Fulltime

Front Office Manager

Are you a polished professional who takes pride in creating exceptional experien...

Location

United States , Ooltewah

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in office administration, front desk coordination, or a similar support role
Strong communication and interpersonal skills with the ability to interact confidently with visitors, employees, and leadership
Demonstrated sound judgment and a customer-focused approach in a business environment
Ability to manage multiple tasks efficiently while maintaining accuracy and attention to detail
Experience ordering, tracking, and maintaining office supplies and supporting general office operations
Proficiency with receptionist responsibilities, including greeting visitors, answering inquiries, and coordinating office activities
Dependable work habits and a strong sense of accountability in handling time-sensitive responsibilities

Job Responsibility

Professionally greet and assist visitors, ensuring a welcoming and exceptional experience
Manage a multi-line phone system with a strong focus on responsiveness and customer service
Coordinate conference room scheduling, meeting preparation, and hospitality services
Support company events, employee meetings, and recurring corporate conferences
Process and scan documentation related to accounts payable and payroll functions
Maintain office supplies, coordinate vendor services, and manage office-related purchases
Arrange employee recognition activities, celebrations, and special events
Provide administrative support to executives and departments as needed
Serve as a resource for employees and assist with day-to-day office operations

What we offer

Work-Life Balance
Career Growth & Development
Culture of Support
medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

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