Front Office Manager

• Managing the daily operations of the front office department
• Ensuring smooth and efficient guest services from arrival to departure
• Overseeing the front office team
• Maintaining high service standards
• Optimizing room allocation and reservations
• Collaborating closely with other departments to deliver outstanding guest experience
• Organizing the work of the reception department
• Responsible for business performance of reception department, service quality, and departmental costs
• Establishing staff schedules and shift patterns for reception team
• Maintaining attendance records
• Managing reception staff work schedules while ensuring efficient control and optimization of departmental labor costs

• High school diploma (SSS)
• Minimum of three years managerial experience in a hotel front office
• Excellent command of at least two foreign languages, both spoken and written (English and German preferred)
• Outstanding communication skills, composure, and experience in professionally resolving conflict situations
• Experience in team management
• Excellent computer skills (Opera system preferred)
• Proficiency in MS Office
• Fluent in both English and Croatian
• Must be from a European Union country

German language skills

• Competitive salary and benefits
• Health and wellbeing support in five key areas – financial, health, social, community and career
• Career development opportunities across the global TUI BLUE hotel portfolio
• Supportive and structured onboarding process
• Dynamic and collaborative work environment