Front Office Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Tianjin

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis in areas such as Bell/Door Staff, Switchboard, Guest Services/Front Desk. Ensures efficient check-in and check-out processes, guest satisfaction, and staff management to meet operational and financial goals.

Job Responsibility:

Handles complaints, settling disputes, and resolving grievances and conflicts
supervises staffing levels to ensure guest service, operational needs and financial objectives are met
trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates
supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures
empowers employees to provide excellent customer service
ensures guest and employee satisfaction and maximizes the financial performance of the department

Requirements:

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Nice to have:

Passion for well-being
optimistic and adventurous personality

What we offer:

Equal opportunity employer policy
international team environment
personal well-being practices encouraged on and off property

Additional Information:

Job Posted:
July 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Front Office Manager