Front Office Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Oman, Muscat

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Responsible for all front office functions and staff at The St. Regis Al Mouj Muscat Resort. Directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Job Responsibility:

Lead front office functions and staff
Direct Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop
Execute guest arrival and departure procedures
Improve guest and employee satisfaction
Maximize financial performance of department
Conduct department meetings
Manage department controllable expenses
Ensure compliance with Front Office policies
Handle guest problems and complaints
Manage human resource activities including hiring and performance management

Requirements:

High school diploma or GED
4 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
2 years experience in guest services, front desk, or related professional area
Interpersonal and communication skills
Leadership skills
Financial/business decision making ability
Honesty/integrity

Additional Information:

Job Posted:
August 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Front Office Manager