Front Office Manager Job at Marriott Bonvoy (Wolgan Valley)

Front Office Manager

Marriott Bonvoy

Location:
Australia , Wolgan Valley

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Ritz‑Carlton’s first lodge experience is set within the World Heritage–listed Greater Blue Mountains. As one of Australia’s pioneering sustainable luxury resorts, it was designed to protect and enhance the surrounding natural environment. The property features 40 freestanding one , two , and three bedroom lodges—each with a private indoor/outdoor pool, veranda, living area, and fireplace—alongside a central homestead. Guests enjoy a full suite of amenities including all day dining, two specialty restaurants, a bar, an 81 sqm meeting room, swimming pool, fitness center, tennis courts, kids club, and The Ritz Carlton Spa. Located approximately 190 kilometers from Sydney, the resort is accessible via a three hour drive or a 45 minute helicopter transfer. The lodge is scheduled to open in Q3 2026.

Job Responsibility:

Responsible for all front office functions and staff
Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop
Directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Leading Guest Services Team
Maintaining Guest Services and Front Desk Goals
Managing Projects and Policies
Ensuring Exceptional Customer Service
Managing and Conducting Human Resource Activities
Provides information to supervisors, co-workers, and subordinates
Analyzes information and evaluating results to choose the best solution and solve problems
Informs and/or updates the executives, the peers and the subordinates on relevant information
Identifies and analyzes Front Office operational challenges and facilitates the development of solutions

Requirements:

High school diploma or GED
4 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
2 years experience in the guest services, front desk, or related professional area

What we offer:

Chance to be proud of the work you do and who you work with

Additional Information:

Job Posted:
February 19, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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