Front Office Manager

• Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
• Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business
• Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers
• Supervise the Guest Service Agents
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity
• Resolve customer complications and complaints
• Authorize revenue allowances to remedy problems
• Comply with attendance rules and be available to work on a regular basis
• Perform any other job-related duties as assigned

• 2 years in a hotel supervisory position is required
• Must have the ability to communicate in English
• Self-starting personality with an even disposition
• Maintain a professional appearance and manner at all times
• Can communicate well with guests
• Must be willing to pitch-in and help co-workers with their job duties and be a team player
• Ability to effectively deal with internal and external customers
• Basic mathematical skills and considerable skills in the use of a calculator
• Ability to access and accurately input information using a moderately complex computer system
• Ability to stand, walk and continuously perform behind the front desk
• Ability to observe and detect signs of emergency situations
• Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated
• Ability to establish and maintain effective working relationships with associates, customers and patrons

Marriott experience is preferred

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Tuition reimbursement