Front Office Manager

Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible. Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures. Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc. Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures. Perform night audit during midnight shift and prepare necessary reports. Handle any loyalty membership 'Bonvoy' related enquiries, including the adequate management of Preferred, Gold and Platinum members. Greet and coordinate the seating of guests and assign guests to tables accordingly. Oversee the flow of guests into and out of the restaurant. Take restaurant phone, email and online reservations for the guests. Be updated on current events in the hotel. Maintain high standards of sanitation and cleanliness. Implement Marketing Manager schedule for on-site marketing and sales campaigns, and manage certain social media channels, including posting/creating content/scheduling. Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. On time and at work when scheduled and in proper uniform. Attend department meetings as scheduled. Consistent professional and positive attitude and actions when communicating with guests and associates. Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason. Perform special projects and other responsibilities as assigned, including but not limited to work in SHN hotels. Participate in task forces and committees as requested. Flexibility to work at any of the Garcha Group Hotels. Any other duties / tasks as requested by management.