Front Office Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Xiamen

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Job Responsibility:

Assists Front Office Manager in administering front office functions and supervising staff
Manages day-to-day operations including Bell/Door Staff, Switchboard and Guest Services/Front Desk
Ensures efficient check in and check out process
Handles complaints and resolves conflicts
Supervises staffing levels
Manages Front Desk shift operations
Implements customer recognition/service program
Trains staff on credit policies
Supports employee development and hiring

Requirements:

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Training and development opportunities
Holistic well-being focus
True camaraderie with diverse co-workers

Additional Information:

Job Posted:
October 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Front Office Manager