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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Front Office Manager

Germany, Frankfurt · Job Posted May 27, 2026
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Job Responsibility

  • Ensure the smooth operation of the front desk, overseeing all daily responsibilities
  • Manage, evaluate, and finalize team rosters and schedules
  • Handle table reservations for our dining venues
  • Anticipate and address guest requests and resolve complaints with grace and efficiency
  • Coordinate bespoke concierge services
  • Manage the daily cash desk responsibly, ensuring meticulous cash control and audits
  • Issue invoices and handle billing inquiries
  • Maintain and update guest and client profiles with high attention to detail
  • Facilitate seamless communication and coordination with other departments
  • Uphold and continuously elevate our premium quality standards
  • Onboard and mentor new team members and trainees
  • Participate in department head meetings

Requirements

  • Hospitality background: Ideally, a completed vocational training in hotel management and front office experience
  • Host mentality: A warm personality with a deep passion for guest service
  • Communication: Exceptional interpersonal and communication skills
  • Skills: Excellent organizational abilities and a creative approach to problem-solving
  • Appearance: A highly professional presence and outstanding etiquette
  • Systems: First experience with OPERA is an advantage, along with basic knowledge of online booking channels and standard software

What we offer

  • A healthy work-life balance: Benefit from a 38.75-hour workweek and a structured, transparent system for tracking and compensating overtime
  • Financial rewards: Enjoy additional payouts for vacation (Urlaubsgeld) and Christmas (Weihnachtsgeld) bonuses
  • Culinary perks: Savor freshly prepared daily meals in our dedicated team restaurant
  • Global travel benefits: Exclusive employee rates for you and your favorite travel buddy across the global Marriott network
  • Fine dining discounts: A 50% discount for you and up to four fellow foodies at Le Petit Royal Frankfurt and the French Bento Bar
  • Lifestyle rewards: Access to a wide range of corporate benefits spanning fashion, lifestyle, travel, home living, and exclusive events
  • Growth and development: Nurture your career with tailored internal training and personal growth opportunities
  • A culture of feedback: Stay connected through regular performance reviews, team surveys, and real-time instant feedback
  • Commuter support: A 20% partial reimbursement on your public transport tickets
  • Wardrobe service: Professional, complimentary dry cleaning for your work attire
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