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Wilde Aparthotels Logo Wilde Aparthotels · Hospitality and Tourism

Front Office Manager

United Kingdom, London · Job Posted June 28, 2026
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Job Description

Exciting opportunity to join Staycity as a Front Office Manager at our site in Deptford Bridge. Our property is currently undergoing an uplift and the role will start in September 2026

Job Responsibility

  • To ensure the smooth running of the front desk on a daily basis, liaising between the guest and all departments
  • A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites. This includes the skilful resolution of disputes and complaints in a professional manner, always adhering to the guidelines provided
  • Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports
  • taking appropriate actions for improvement
  • You will be responsible for verifying payments upon guest check-in, following established procedures for various payment methods
  • Support and ensure that our department employees consistently uphold the prescribed standards and service techniques
  • Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay
  • Additionally, you will be tasked with managing and inspiring a team of direct reports on a daily basis.

Requirements

  • Previous management experience of at least 2 years of experience working at the Front Desk in a similar property is essential to deliver this role
  • The ability to motivate, appraise, support and challenge a team to deliver world-class results on every aspect of the business on a daily basis
  • Experience using Opera and excellent communication and interpersonal skills are required for this role.

What we offer

  • Paid family leave (>1 year of service)
  • Flexible working patterns
  • Bonus scheme that rewards high performers
  • Discounted rates for overnight stays for you, your family and friends
  • Refer and earn scheme - earn up to £/€550
  • Cycle to work scheme- to support a healthy lifestyle and our planet
  • Education Support to help you foster new skills
  • Volunteer days: 2 paid volunteer days per year
  • Support for you and your family when you need it with our Employee Assistance Program (EAP)
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