Front Office Manager, Marriott Bonvoy

Front Office Manager

Marriott Bonvoy

Location:
India, New Delhi

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Responsible for all front office functions and staff at Aloft New Delhi Aerocity. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Job Responsibility:

Direct all front office functions and staff
Manage Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop
Execute guest arrival and departure procedures
Improve guest and employee satisfaction
Maximize financial performance of department
Lead and influence team members
Supervise and manage employees
Establish and maintain collaborative relationships
Communicate performance expectations
Achieve performance and budget goals
Ensure compliance with Front Office policies
Provide exceptional customer service
Handle guest problems and complaints
Conduct human resource activities
Interview and hire team members

Requirements:

High school diploma or GED
4 years experience in guest services, front desk, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
2 years experience in guest services, front desk, or related professional area
Interpersonal and communication skills
Leadership abilities
Financial/business decision making
Honesty/integrity
Ability to manage employees
Understanding of front office operations

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Access to opportunity
Non-discrimination policy

Additional Information:

Job Posted:
September 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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