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Front Office Manager

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Four Seasons

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Location:
United States of America , Miami

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Four Seasons Hotel Miami is looking for Front Desk Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.

Job Responsibility:

  • The ability to direct and control the activities of the Front Office, Telephone, Concierge, Departments in order to ensure adherence to Four Seasons standards, policies and procedures
  • The ability to ensure a smooth operation of registration and cashiering functions of the Front Office
  • The ability to direct all activities of the Assistant Managers and Night Manager to ensure communication and follow-up on any problems, guest requests, special requirements, etc
  • The ability to interview and hire new employees and ensure they are correctly trained and take corrective action as required
  • The ability to discipline staff in accordance with Four Seasons policy and conduct performance reviews as scheduled
  • The ability to review daily arrivals, VIPs, special request, group needs, room assignments and coordinates with Housekeeping Department the needs of guests
  • The ability to escort VIP and return guests to their rooms
  • The ability to keep the Rooms Division Manager informed of all activities of Front Office, Telephone, Concierge Departments
  • The ability to handle guest complaints and keep management informed as necessary
  • The ability to work with the Reservations Manager on room availability and selling strategy to maximize occupancy, revenue and rate
  • The ability to work with the Credit Manager to ensure credit procedures are followed and any problems are resolved
  • The ability to keep all personnel informed of information, policies and procedures relative to their areas and the hotel in general
  • The ability to ensure maximization of revenues and control of expenses in all areas under control
  • The ability to assist the Rooms Division Manager as required in forecasting and budgeting of revenues and expenses for all areas under control
  • The ability to respond properly in any hotel emergency or safety situation
  • The ability to perform other tasks or projects as assigned by hotel management and staff

Requirements:

  • College degree
  • Five years hotel experience including rooms and food and beverage
  • Computer experience
  • Reading, writing and oral proficiency in the English language
  • Three years department head in Rooms Division
  • Strong supervisory and managerial skills
What we offer:
  • Energizing Employee Culture where you are encouraged to be your true self
  • Comprehensive learning and development programs to help you master your craft
  • Inclusive and diverse employee engagement events all year-round
  • Exclusive discount and travel programs with Four Seasons
  • Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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