Front Office Manager Job at Wilde Aparthotels (Manchester)

Front Office Manager

Wilde Aparthotels

Location:
United Kingdom , Manchester

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are on the search for our next Front Office Manager at Wilde. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.

Job Responsibility:

To ensure the smooth running of the front desk on a daily basis, liaising between the guests and all other departments in a very clear manner
A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites. This includes the skilful resolution of disputes and complaints in a professional manner. Compile actions plans, and adjust where necessary.
You will be responsible for verifying payments upon guest check-in or ensuring the reservation is guaranteed, following established procedures for various payment methods.
Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay.
Take responsibility for Health and Safety while on shift, and manage team members
Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride. Make sure all Wilde procedures are implemented and controlled in line with our Brand guidelines, standards and SOPS’s
Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.

Requirements:

4+ years relevant front office experience within a lifestyle or luxury hotel is preferred ideally with managerial or supervisory experience
Local market knowledge is preferred
Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands.

What we offer:

Paid family leave (>1 year of service)
Flexible working patterns
Bonus scheme that rewards high performers
- based on our core values and tied to individual property goals
Discounted rates for overnight stays for you, and your family and friends
Refer and earn scheme-earn up to £/€550
Cycle to work scheme- to support a healthy lifestyle and our planet
Education Support to help you foster new skills
Volunteer days: 2 paid volunteer days per year
EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

Additional Information:

Job Posted:
January 06, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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