Front Office Manager Job at Fairmont Grand Del Mar (Chicago)

Front Office Manager

Fairmont Grand Del Mar

Location:
United States , Chicago

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

65000.00 - 75000.00 USD / Year

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Job Description:

Reporting to the Director of Front Office, your responsibilities and essential job functions include but are not limited to the following: Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional, friendly and engaging service; Provide leadership while fostering a compassionate, collaborative work environment; Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests; Maximize rooms revenue through participating in upsells, loyalty enrollments, and supporting agreed upon Revenue Management strategies and practices; Responsible for all hotel operations during overnight shift hours, focusing on front office operations, night audit and hotel safety/security; Ensure timely, accurate and complete reporting of daily operational packets, in compliance with prescribed auditing guidelines

Job Responsibility:

Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional, friendly and engaging service
Provide leadership while fostering a compassionate, collaborative work environment
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Maximize rooms revenue through participating in upsells, loyalty enrollments, and supporting agreed upon Revenue Management strategies and practices
Responsible for all hotel operations during overnight shift hours, focusing on front office operations, night audit and hotel safety/security
Ensure timely, accurate and complete reporting of daily operational packets, in compliance with prescribed auditing guidelines

Requirements:

High school Diploma or equivalent education required. Bachelor’s Degree preferred
2-4 years of experience in leadership role, or equivalent
Ability to perform and oversee nightly audit functions including balancing daily revenue and posting corrections
Skilled in handling guest complaints professionally and diplomatically during minimal staffing hours
Comfortable working independently and making critical decisions without upper management onsite
Strong knowledge of hotel operations including Front Desk, Concierge, Bell, Guest Services and solid knowledge of front desk protocol and experience working with high profile guests
Strong knowledge of property management systems such as Opera, SynXis
Strong verbal and written communication skills in English
Must be able to stand or walk a minimum eight-hour shift
Must be observant and quick to respond to various situations while also multitasking and handling stressful situations
Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary
Ability to push 20lbs+ consistently
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations

What we offer:

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
Competitive wages and benefits

Additional Information:

Job Posted:
January 18, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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