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Front Office Manager

https://www.tui.com Logo

TUI

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Location:
Austria, Schladming

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Join TUI Hotels & Resorts as Front Office Manager and help to create an unforgettable holiday experience from check-in to check-out. Working at the heart of the hotel operation, manage daily front office processes professionally, assist with enquiries, and partner with all hotel departments to ensure guests' needs are met during their holiday.

Job Responsibility:

  • Responsible for providing professional and customer-focused service to guests, ensuring that their stay is a memorable experience
  • Control the availability of rooms, room types, accuracy of room count and rate categories
  • Help to compile statistics for the Front Office Manager/Hotel General Manager and provide reports
  • Maintain great interdepartmental relationships to ensure seamless guest services
  • Frequently inspect hotel and guest area cleanliness and overall presentation including the lobby and reception areas
  • Assist in the preparation of efficient work schedules for Front Office Staff
  • Deliver department meetings and deputize across all Front Office roles in cases of absence
  • Lead by example to promote productivity, enthusiasm, and high team morale
  • Assist guests with all questions, queries, and requests quickly and efficiently
  • Ensure good and effective cooperation with the housekeeping department and other hotel departments
  • Ensure optimal front office, reservation, and telephone services in compliance with TUI BLUE standards
  • Ensure proper accounting and cash management in collaboration with the accounting department.

Requirements:

  • Previous experience working as AFOM or FOM or equivalent experience required
  • Fluent written and verbal English plus German is required for this role
  • Additional languages are highly advantageous
  • Demonstrable experience of delivering excellent customer service
  • Great physical mobility and stamina are required in this fast-paced role
  • Versatile and confident in all Microsoft Office applications
  • Ability to work and supervise an international team
  • Clear and effective communication skills required
  • Professional and polite with a can-do attitude
  • Effective time management and well-organized skills.

Nice to have:

  • Additional languages
  • Experience in delivering excellent customer service
  • Great physical mobility
  • Versatility in Microsoft Office applications.
What we offer:
  • Attractive local salary as standard
  • Additional benefits including friends & family discounted rates, financial, health & wellbeing, and lifestyle
  • Staff accommodation can be provided and/or relocation assistance provided
  • Free catering for employees weekly ironed and laundered workwear
  • Discretionary annual performance bonus
  • Exceptional approach to learning with global career development opportunities
  • Access to TUI Learning Lounge including certified training and language licenses.

Additional Information:

Job Posted:
May 09, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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