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SOFITEL Logo SOFITEL · IT - Administration

Night Auditor

United Kingdom, London · Job Posted July 03, 2026
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Job Description

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

Job Responsibility

  • To maintain and where possible exceed the standards indicated by Sofitel Benchmark, Forbes and LQA
  • Responsible for welcoming and processing of all late arrival guests to the hotel
  • Responsible for the comfort of all our guests throughout the night and provide continuity of service for front office over a period of 24 hours
  • Handling internal and external phone calls in the absence of switchboard
  • Carry out operations concerning payment, currency exchange
  • Complete credit check on all guests each night, reporting any problems to Night Manager
  • Provide wake-up calls for hotel guests in the absence of the Night Manager
  • Respond to all guest correspondence in a timely manner
  • Prepare all activities and incident reports every night
  • Assists in preparing a hand-over for the next day shift team
  • Prepare the reservations for early morning arrivals
  • Handling concierge duties in case no concierge staff available such as booking cabs, carrying luggage to the room and distributing the daily newspaper
  • Check the cleanliness of the workplace, making sure that the reception area and the back office are clean and tidy at all times
  • Responds to guests requests in a timely manner

Requirements

  • Previous hotel or front office experience preferred
  • Strong numerical and cash-handling skills
  • Proficient in PMS and Microsoft Office
  • Excellent customer service and communication skills
  • Detail-oriented with the ability to work independently on night shifts

What we offer

  • Competitive Salary, departmental incentives and a loyalty bonus of £1,300
  • Employee Benefit Card – Discounted rates at Accor properties worldwide
  • Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones
  • Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast
  • Complimentary Meals While on Duty
  • Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices
  • Be Part of the Largest Hospitality Group in Europe
  • Exceptional Training and Development Opportunities through Apprenticeship Program
  • Global Growth Opportunities
  • Employee Assistance Program with 24/7 GP Access – Your well-being is our priority
  • Social Events and Activities
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