Front Office Manager Job at Four Seasons (Madrid)

Front Office Manager

Four Seasons

Location:
Spain , Madrid

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Four Seasons Hotel Madrid is currently seeking a Front Office Manager to join our team. Reporting to the Director of Rooms, the Front Office Manager provides strategic and operational leadership for Front Office, Guest Services, and Guest Experience. The role ensures service excellence, team development, and operational efficiency, consistently embodying Four Seasons culture and standards.

Job Responsibility:

Set the strategic and operational direction for Front Office, Guest Services, and Guest Experience in alignment with the Rooms Director, ensuring consistent execution of Four Seasons standards
Provide strong, inspirational leadership through coaching, feedback, development plans, succession planning and the creation of a robust internal talent pipeline
Oversee hiring, onboarding, training, and performance evaluations for the Front Desk, Concierge, Guest Services, and Guest Experience teams
Establish KPIs, service benchmarks, and quality standards, continuously identifying opportunities to elevate the guest experience and operational results
Ensure flawless check-in and check-out experiences and drive proactive service recovery to maintain the highest levels of guest satisfaction
Maintain strong visibility on the floor, especially during peak periods, personally engaging with VIPs, repeat guests, long-stay guests, and first-time visitors
Build strong relationships with all Rooms Division teams and hotel departments to ensure seamless and consistent service delivery
Manage labour and operating costs through effective scheduling, budgeting, inventory control, and purchasing, ensuring optimal productivity and financial discipline
Lead or participate in departmental or hotel-wide projects and initiatives that support innovation, efficiency, and ongoing improvement

Requirements:

Proven leadership experience in a luxury 5-star hotel environment, overseeing Front Desk, Guest Relations, and Guest Experience operations
Authentic and strategic leadership style with the ability to coach, inspire, and develop high‑performing teams
Deep understanding of luxury service principles with exceptional attention to detail and a guest‑centric mindset
Positive, resilient, and solutions-driven character, able to thrive in a dynamic and demanding environment
Excellent communication and interpersonal skills, with confidence engaging guests, colleagues, and senior leadership
Strong organizational, problem‑solving, and delegation skills
Solid business acumen with experience in labour management, cost control, budgeting, and P&L awareness
Fluency in written and spoken English and Spanish

What we offer:

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program)
Complimentary Dry Cleaning for Employee Uniforms
50 natural days of vacation, and the day of the birthday free
Complimentary Private Health insurance
Complimentary Employee Meals

Additional Information:

Job Posted:
March 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Four Seasons - All Job Offers

Job Link Share: