Front Office Manager Job at Pyramid Global Hospitality (Tampa)

Front Office Manager

Pyramid Global Hospitality

Location:
United States , Tampa

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Front Office Manager is responsible for leading all Front Office operations, including Front Desk, Guest Services, Bell/Valet coordination (if applicable), and the overall arrival and departure experience. This role ensures exceptional guest satisfaction, operational excellence, financial accountability, and team engagement, while consistently delivering on Pyramid Global Hospitality’s People First, Integrity, and Excellence values. The Front Office Manager plays a key leadership role in setting the tone for the guest journey and developing a service-driven, high-performing team.

Job Responsibility:

Lead and oversee daily Front Office operations to ensure a seamless, welcoming, and professional guest experience
Serve as a visible leader in the lobby and arrival areas, actively engaging with guests and resolving concerns
Handle guest escalations promptly and effectively, ensuring service recovery aligns with brand standards
Ensure all service standards, brand expectations, and resort policies are consistently followed
Recruit, train, coach, and develop Front Office associates to deliver consistent service excellence
Foster a People First culture that emphasizes respect, engagement, accountability, and recognition
Conduct regular performance feedback, coaching, and documentation in partnership with Human Resources
Create effective schedules to meet business demands while controlling labor costs
Oversee daily cash handling, shift balancing, and audit readiness
Ensure accuracy of room inventory, rates, arrivals, departures, and guest profiles
Monitor KPIs including guest satisfaction scores, labor productivity, upsell performance, and service recovery trends
Partner with Revenue Management, Housekeeping, and Engineering to ensure operational alignment
Enforce policies related to safety, security, and compliance
Work closely with Housekeeping to ensure room readiness and accurate status reporting
Partner with Sales and Events on group arrivals, VIP coordination, and special requests
Communicate effectively with Security regarding guest safety and incident management
Maintain open communication with senior leadership regarding operational risks and opportunities

Requirements:

Minimum 3–5 years of Front Office leadership experience in a hotel or resort environment
Strong working knowledge of Front Office systems (PMS experience required
Opera preferred)
Proven ability to lead teams, manage guest issues, and drive service excellence
Strong communication, organizational, and problem-solving skills
Ability to work flexible schedules, including evenings, weekends, and holidays

Nice to have:

Resort or luxury hospitality experience
Experience working in a multi-outlet, high-volume environment
Prior experience managing union or diverse workforces
Familiarity with Pyramid Global Hospitality standards and systems

What we offer:

Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Pyramid Global Hospitality - All Job Offers

Job Link Share: